Service Coordinator

6 months ago

Mississauga, Canada Lakeside Process Controls Ltd. Full time

**What you will be doing in the role of Service Coordinator**:
Your responsibilities may include, but are not limited to:

- Coordinate all communications between customers, outside sales and technicians
- Handle emergency calls from customers and coordinate the dispatch of technicians, schedule service team’s time and maintain electronic schedule
- Provide inside support to the technical team with respect to phones, estimating of work and pricing of work orders
- Ensure the following is communicated to technicians: service scope, safety requirements, parts required, contact information, site address, reports required
- Respond to customer inquiries, complaints and investigate problems with billing
- Prepare new and revised Service Agreement contracts
- Prepare job estimates, including quotations and pricing on jobs
- Prepare (sometimes create) work orders, agreements and projects in IFS
- Verify, input and summarize technician hours by job against timesheets
- Provide administrative support for the business with phone coverage, mail, filing, payables, etc.
- Verify correct process and information was inputted on orders by the Order Management Coordinator
- Communicate any change order/cost revisions to the Order Management Coordinator
- Send Order Management Coordinator approval to close/invoice a customer order
- Review costs and completion of job
- Track completed jobs to ensure they are invoiced/closed in timely fashion, identify concerns or delays
- Administration of all work orders.
- Monitor and prepare renewal letters and transmittals for contracts
- Schedule start-ups
- Administer warranty claims and repairs on products
- Weekly audit of dispatch reports
- Respond to vendor inquiries, issue purchase orders, attain approvals for invoices and follow-up on cheques
- Order parts or supplies as required for technicians on-site service

**Knowledge and skills required for the role**:

- Bachelor’s Degree and/or College Diploma
- Three to Five (3-5) years’ experience in service coordination roles or order management roles with services exposure
- Excellent planning, organizational and time management skills
- Effective verbal and written communication skills
- Strong interests in customer service, building customer relationships and exceeding customers’ needs
- Strong analytical and problem-solving skills
- Strong attention to detail
- Ability to handle and prioritize multiple objectives at once
- Hard working with high personal standards
- Team player
- Proficiency in MS Office, Windows

**What we give YOU**
- Flexible working schedules, including **hybrid remote work** programs
- A **competitive compensation **package, with RRSP-matching
- Comprehensive **benefits coverage** (medical, dental, vision, EAP & on-demand virtual health care)
- A culture that promotes healthy **work-life balance** with above-market **paid time off**:

- Challenging work and **direct exposure to key industries** in the Canadian market
- A structured **training and development** program and opportunities for continuous learning
- Opportunity to participate in an award-winning **wellness program**

Lakeside Process Controls Ltd. (‘Lakeside’) is recognized as a market leader, providing complete automation solutions to a wide range of industries. Our capabilities in process management and industrial automation enable us to solve our customers’ process automation challenges, keeping their operations running safer.

Our solutions range from devices that measure and relay diverse physical and chemical conditions, devices that control flow of materials, networks that transmit event-related information, to process control systems that collect information and trigger necessary actions to ensure continued operations.

Lakeside’s success is due to its exceptional people. Our skills and passion for our work is the key to our strong business results. Our commitment to a culture of integrity, teamwork and collaboration is what drives our continued and sustainable growth.

We seek individuals who are engaged, capable and committed to continuous improvement.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- This is a hybrid-remote work opportunity. Please confirm whether you will be able to reliably commute to Mississauga two (2) days per week.

Work Location: Hybrid remote in Mississauga, ON L5N 0E9

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