F & B Supervisor

10 hours ago

Edmonton, Canada Holiday Inn Edmonton South - Evario Events Full time

2171449 Alberta Ltd is recruiting on behalf of our client, Holiday Inn Edmonton South - Evario Events - The First H4 property with Conferencing and Banqueting facilities in Canada with 126 state of the art rooms, Lobby restaurant & bar, a 20,000 sq ft banqueting and conferencing facilities. We are looking for YOU to join our team.

**POSITION OVERVIEW**

We are currently searching for an experienced **F & B** **Supervisor **to join our Food and Beverage Team. We are looking for a highly motivated leader with great customer service and team leading skills. This person will report to and work with the Operations Manager - F &B to supervise the team and assist in restaurant and banquet operations.

F & B Supervisor is responsible for monitoring staff performance to ensure guest satisfaction through delivery of prompt, courteous service in accordance with brand standards while maintaining safe and profitable operations.

**GENERAL RESPONSIBILITIES**

F & B Supervisor is responsible for
- Performs shift opening and closing duties in accordance with manager's checklist.
- Initiates guest interaction through seeking and soliciting feedback from guests, implementing service recovery tools when necessary.
- Properly executes revenue and check control procedures on shift.
- Assists manager to select, train and deliver on-going performance feedback to associates to ensure brand standards are met and guest satisfaction goals are met and/or exceeded.
- Utilizes all tools for running shift, (e.g., schedules, floor plans, reservations, checks, daily server checklist).
- Conducts daily pre-shift meeting with staff to communicate specials, hotel occupancy, guest satisfaction scores, reservations and staff or service concerns.
- Promptly resolves issues such as call outs, last minute bookings, food & beverage inventory, delayed ticket times or any other daily concerns that may arise.
- Monitors floor volume at all times and assist with seating, serving and kitchen communication as needed to ensure adequate coverage and guest satisfaction.
- Maintains a safe and sanitary work environment for all associates and guests.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.

**QUALIFICATIONS**

The F & B Supervisor must have:

- Minimum of 1-2 years Restaurant supervisory experience in a Hotel or related industry
- Must have flexibility to work mornings, evenings and weekends.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word and Excel.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Proserve certification required

PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to:

- Stand more than 2/3 of the time
- Walk more than 2/3 of the time
- Sit less than 1/3 of the time
- Lift up to 25 pounds.
- Push / pull up to 25 pounds

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

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