Call Center, Central Station Alarm Operator, Aaa

1 month ago

Winnipeg, Canada Bell Canada Full time

Req Id: 408672

Accelerate your professional growth and development through career mobility.

AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.

**Responsibilities**:

- Responding to alarms and signals following customer protocols and standards as outlined
- Handle inbound alarm related telephone calls, dispatching authorities as required
- Provide after-hour support: Troubleshooting, creating, and scheduling service tickets
- Work with our customers to check signals, update information and provide reporting
- Actively participate in coaching sessions and complete mid and year-end performance reviews

**Qualifications**:

- Must be available to work evening and weekend shifts Monday thru Sunday.
- At least six months’ customer service experience preferred
- Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
- Strong customer service, analytical, and decision making skills
- Intermediate computer skills
- Superior attention to detail
- Ability to work independently and as a member of a team
- Security experience an asset

referral

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Application Deadline**: 03/03/2023

**Position Type**: Union

**Position Level**: Unifor Local 7

**Job Status**: Regular - Part time

**Flexible work profile**: Full-time in office (meaning that you will be required to perform your work on-site)

**Job Location**: Canada : Manitoba : Winnipeg

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, MB, Winnipeg

**Bell, one of**
**Canada's Top 100 Employers**
**.

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