Call Center, Central Station Alarm Operator, Aaa

2 weeks ago

Winnipeg, Canada Bell Canada Full time

Req Id: 411037

Accelerate your professional growth and development through career mobility.

AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.

**Responsibilities**:

- Responding to alarms and signals following customer protocols and standards as outlined
- Handle inbound alarm related telephone calls, dispatching authorities as required
- Provide after-hour support: Troubleshooting, creating, and scheduling service tickets
- Work with our customers to check signals, update information and provide reporting
- Actively participate in coaching sessions and complete mid and year-end performance reviews

**Qualifications**:

- Must be available to work evening and weekend shifts Monday thru Sunday.
- At least six months’ customer service experience preferred
- Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
- Strong customer service, analytical, and decision making skills
- Intermediate computer skills
- Superior attention to detail
- Ability to work independently and as a member of a team
- Security experience an asset

referral

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Application Deadline**: 05/08/2023

**Position Type**: Union

**Position Level**: Unifor Local 7

**Job Status**: Regular - Part time

**Flexible work profile**: Full-time in office (meaning that you will be required to perform your work on-site)

**Job Location**: Canada : Manitoba : Winnipeg

Created: Canada, MB, Winnipeg

**Bell, one of**
**Canada's Top 100 Employers**
**.

  • Call Center, Central Station Alarm Operator, Aaa

    7 days ago

    Winnipeg, Canada Bell Canada Full time

    Req Id: 410415 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. The CMS operator’s overall objective is to attract and retain customers by...

  • Call Center, Central Station Alarm Operator, Aaa

    6 days ago

    Winnipeg, Canada Bell Canada Full time

    Req Id: 408672 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. The CMS operator’s overall objective is to attract and retain customers by...

  • Call Center, Central Station Alarm Operator, Aaa

    5 days ago

    Winnipeg, Canada Bell Canada Full time

    Req Id: 408673 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. The CMS operator’s overall objective is to attract and retain customers by...

  • Call Center, Midnight Central Station Alarm

    5 days ago

    Winnipeg, Canada Bell Full time

    Req Id: 416674 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. The CMS operator’s overall objective is to attract and retain customers by...

  • Field Services Technician, Aaa

    3 days ago

    Winnipeg, Canada Bell Canada Full time

    Req Id: 407479 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Duties and Responsibilities**: Service Technicians are responsible for: -...

  • Field Services Technician, Aaa

    2 weeks ago

    Winnipeg, Canada Bell Canada Full time

    Req Id: 411714 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Duties and Responsibilities**: Service Technicians are responsible for: -...

  • Dispatch Operator/call Taker

    7 days ago

    Winnipeg, Canada BIL Security Services Canada Full time

    **About us** Winnipeg's leading Security Company specializing in Security Guards, IP cameras, access and alarm security integration. We operate one of Canada's largest LIVE video monitoring centers. **Responsibilities**: - Answer incoming calls. - Provide accurate information about the company's products and services. - Maintain customer records and...

  • Customer Care Representative, Aaa

    7 days ago

    Winnipeg, Canada Bell Canada Full time

    Req Id: 408485 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Role**: The Customer Care Representative will be the first point of...

  • Customer Care Representative, Aaa

    3 days ago

    Winnipeg, Canada Bell Canada Full time

    Req Id: 407985 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Role**: The Customer Care Representative will be the first point of...

  • Field Service Dispatch Representative, Aaa

    7 days ago

    Winnipeg, Canada Bell Full time

    Req Id: 413127 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Position**: Field Service Dispatch Representative, contract 12 months The...

  • Technician / Fire Alarm Technician

    3 weeks ago

    Winnipeg, MB, Canada Johnson Controls International Full time

    Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the...

  • Call Center-remote

    3 days ago

    Winnipeg, Canada Daifuku Co Full time

    **Responsibilities**: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships...

  • Cfaa Fire Alarm Technician

    3 weeks ago

    Winnipeg, Canada Freedom Fire Inc. Full time

    Perform verifications and inspections on fire alarm systems - Complete work orders and report in a timely fashion - On-call for emergency service calls/work - Proficient in problem-solving, troubleshooting, and analytical skills - Excellent communication; to customers, coworkers, and non-technical staff - Instructing and training non-technical persons of the...

  • Central Control Operator 1

    4 weeks ago

    Winnipeg, Canada City of Winnipeg Full time

    Under the direction of the Foreman Grade 2, the Central Control Operator 1 is responsible for minor maintenance, repair, and cleaning of buildings, furnishings and fixtures, and assisting in checking and maintaining the operation of building systems. The Central Control Operator 1 will also assist in the operation of the Central Control office, and other...

  • Technicien Services Extérieurs, Aaa

    3 days ago

    Winnipeg, Canada Bell Canada Full time

    Code de demande: 407479 Accélérez votre cheminement de carrière et votre perfectionnement grâce à la mobilité professionnelle. AAA Alarm Systems Ltd, une société de Bell MTS combine des technologies novatrices et un service exceptionnel pour offrir des solutions évoluées de sécurité et d’automatisation aux clients résidentiels et des petites...

  • Technicien Services Extérieurs, Aaa

    2 weeks ago

    Winnipeg, Canada Bell Canada Full time

    Code de demande: 411714 Accélérez votre cheminement de carrière et votre perfectionnement grâce à la mobilité professionnelle. AAA Alarm Systems Ltd, une société de Bell MTS combine des technologies novatrices et un service exceptionnel pour offrir des solutions évoluées de sécurité et d’automatisation aux clients résidentiels et des petites...

  • Alarm Installer

    7 days ago

    Winnipeg, Canada OS Systems Ltd Full time

    _We are looking for **experienced** technicians for Burglary Alarm, Access Control and CCTV systems installation._ **Job Summary**: Alarm and security systems installation including pre-wiring, programming, commissioning and trouble-shooting, as well as service. Respond to customer technical inquiries, and provide basic customer training for proper system...

  • Fire Alarm Technician

    7 days ago

    Winnipeg, Canada BISON FIRE PROTECTION Full time

    Are you looking to get your hand on the top notch technology in the Fire Alarm field? Are you interested in the Siemens technology training? Bison Fire Protection is an authorised Siemens Fire Alarm Distributor looking to add a Licence Fire Alarm Technician to the Winnipeg Team. **Position Summary**:Under the direction of the Fire Alarm Supervisor, this...

  • Security Alarm Technician

    3 weeks ago

    Winnipeg, Manitoba, Canada Chubb Full time

    Company DescriptionThe Chubb Fire & Security Difference...Service ExcellenceTechnology leadershipFocus on QualityNational CoverageSingle Point of ContactA Name You Can TrustChubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses, and residences. We deliver advanced solutions to many...

  • Security Alarm Technician

    3 weeks ago

    Winnipeg, Canada Chubb Fire & Security Group Full time

    Job Description Key Job Responsibilities: Coordinate, install and program systems (alarm, access control and CCTV) as per the customer’s specifications Communicate with customers to identify the source of the problem of their alarm system. Complete service calls, and 24 hours emergency service calls. Independently performs quality service,...