Mobile Field Technician

6 months ago

Vancouver, Canada Brightside Community Homes Foundation Full time

**Position: Mobile Field Technician**

**, permanent**

**Location: Metro Vancouver**

Brightside Community Homes Foundation (“Brightside”) is a private-sector, non-profit organization that owns and manages 26 buildings across the city of Vancouver, providing affordable housing to those who struggle to meet the demands of market housing. In addition to property management, Brightside is committed to building connections within the Brightside communities that include over 1000 residents.

**COMMITMENT TO DIVERSITY**
- At Brightside, we envision a future where all people have access to homes within a safe, vibrant and healthy community. We are committed to recognizing and reflecting the diversity of the people we house, the communities we build, and the talent we employ. Brightside fosters an inclusive workplace culture where ideas, individual abilities and diverse perspectives are valued and each person is encouraged to learn, develop, and contribute in a meaningful way._

**OPPORTUNITY**

Brightside is currently seeking to fill a full-time, permanent position on our Field Operations team in the role(s) of the **Mobile Field Technician. **This busy and challenging role will be responsible for servicing our portfolio of 26 multi-unit residential properties located in Metro Vancouver. This position will report directly to the Director, Property Services.

**MAIN AREAS OF FOCUS**
- To ensure the general upkeep of assigned portfolio of properties by completing minor repairs and reporting any larger maintenance issues;
- To inspect assigned portfolio of properties a minimum of once per week; and
- To provide exceptional customer service to our resident community.

**KEY POSITION RESPONSIBILITIES**
- Perform in-suite repairs and maintenance, as assigned;
- Perform basic repairs to common areas, including interior and exterior of buildings;
- Adhere to strict compliance with the Residential Tenancy Act at all times and particularly when providing notice and/or access to units;
- Ensure safety and security in residential buildings;
- Ensure all lighting is operational, entry phones are functioning, exit doors and lights are in a good state of repair, railings are secured, and ramps are clear;
- Perform basic plumbing (leaks/toilet/sink repair or replacement), electrical, and drywall repairs;
- Perform basic appliance repair (stoves, fridges, range hoods);
- Perform basic door, sliding door, lock, and/or window repair;
- Facilitate in-suite demolition, as required;
- Demonstrate customer service excellence with our residents and conduct field activities in a courteous and respectful manner;
- Communicate with residents regarding work progress;
- Provide authorized building or suite access to contractors, service providers, etc. and supervise their work;
- Prepare buildings as required for contractors (i.e. lifting pavers, etc.)
- Salt and clear snow, as required;
- Participate in on-call rotation one weekend per month, as required;
- Perform other repair duties that might be required from time to time; and
- Assist the Manager, Operations & Maintenance, as required.
- The preceding job description is not exhaustive and may change from time to time depending on the needs of the organization._

**SKILLS & EXPERIENCE REQUIRED**
- Good handyman skills with basic knowledge of plumbing
- Must be bondable and physically fit to lift/carry and climb multiple flights of stairs, if/when needed
- Proven ability to communicate effectively in English - verbally and in writing
- Ability to demonstrate patience, tolerance, diplomacy and exercise tact and good judgement when dealing with a variety of clients of diverse cultural, educational and socio-economic backgrounds and behavioral issues
- Ability to preserve and respect resident confidentiality
- Excellent interpersonal and customer service skills
- Good conflict resolution and problem-solving skills
- Be a team player that demonstrates a positive attitude, is personable and courteous in working with all levels of staff and management
- Willingness to learn and follow instructions
- Resourceful and able to take responsibility for assigned tasks.
- Must possess a valid Driver's license and clean driving record
- *Important: A criminal record check for working with vulnerable children and adults is required for this position.

**ADDITIONAL INFORMATION**

**Field Office**:Our Field Office is located on the Parkade level of 2950 Euclid Avenue, Vancouver. Each workday, Field team members meet at the Field Office for the morning briefing, to collect assignments, tools, and/or work vehicles, and return at the end of the workday.

**Hours of Work**: The Field team’s typical hours of work will be 8:00 am to 4:30 pm, Monday to Thursday, and 8:00 am to 2:30 pm on Fridays, with a 30-minute daily lunch break. Brightside may require some flexibility in scheduling to address deadlines and other issues.

The Field team may be required, on occasion, to work outside the typical hours of wo

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