Senior Field Service Technician
2 days ago
At Alstom, we are committed to creating a sustainable future for transportation. As a key member of our team, you will play a vital role in ensuring the availability of our products at customer sites.
Key Responsibilities:
- Carry out troubleshooting and repair activities during the Product Introduction (PI) period, as well as pre-warranty and commissioning activities.
- Investigate and resolve technical issues related to Alstom products.
- Collaborate with subcontractors, warranty support teams, project teams, and less experienced personnel to provide technical expertise and support.
- Conduct fleet check activities and report any deviations or failures to the Failure Management database.
- Support the operation helpdesk and apply Alstom and customer EHS and security rules on customer sites.
- Execute test and troubleshooting procedures to evaluate system performance and perform failure analysis on parts to be returned for repair.
- Support the implementation of field modifications and recommend preventative and corrective actions.
- Advises PI management on customer satisfaction, product performance, and suggestions for product enhancements.
- Ensure good information flow about interventions and operations within troubleshooting to support shift transition.
- Lead a Troubleshooter team and conduct peer reviews of PI activities.
- Contribute to Return of Experience.
Requirements:
- Certified Technician or Undergraduate in a technical area (mechanical or electrical/electronics).
- Minimum IT knowledge and EHS training.
- Experience in technical troubleshooting, investigation, and testing (mechanical or electrical/electronics) (> 10 years for Senior position).
- Field experience and EHS knowledge and exposure.
- Product knowledge and self-government.
We value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable.
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential.
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