Ev Technician, Mobile Service

6 months ago

Vancouver, Canada Fisker Inc Full time

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
- and enjoy exclusive content across Fisker’s social media channels:
Facebook

,

Instagram

,

Twitter

,

YouTube

and

LinkedIn
- Download the revolutionary new Fisker mobile app from the

App Store

or

Google Play

store.

Travel- Must have a valid passport.- Must be willing to travel both domestically and internationally, as required.- Must be willing to travel to and from customer and company sites to diagnose and repair vehicles.

What We Offer- Non-Flat Rate environment with industry-leading compensation packages.- Sign-on, retention, and performance-based bonuses and incentives.- Employer-paid medical, dental, vision, short-term disability, long-term disability, AD&D, and life insurances.- Company-provided tooling, curated by Technicians for Technicians. No additional tooling costs ever- Fisker-owned shops, non-dealer environment, Fisker is direct-to-consumer.- Ownership stake in the company (Restricted Stock Units).- Flexible Paid Time Off.- Accelerated, company-paid technical and brand trainings.- Professional career pathing and internal growth opportunities within Fisker.- Endless cross-functional exposure and collaboration within the organization.- A fun, progressive, and professional corporate environment.

General Role Overview

The EV Technician, Mobile Service is the core of our service business and provides the best-in-class service of Fisker electric vehicles. This position requires an experienced service and diagnostic professional with a solid background and hands-on experience in EV maintenance, diagnostics, and repairs.- Tech savvy, with a spark to learn new technologies that transform the industry.- Passion for and a deep understanding of the latest EV and OTA technologies.- A “can do” attitude to work collaboratively in a dynamic, fast-paced environment.- Resourceful leadership skills to help champion, improve, and sustain our technical capabilities, culture, and technician career pathing.- Strong learning agility.- Critical thinking skills to adapt “on the go.”

**Responsibilities**:
- Proficiently perform vehicle, diagnostics, repair or maintenance with efficiency and accuracy in accordance with Fisker standards.- Interact with customers as a service consultant to ensure an elevated level of customer satisfaction, deescalate potential concerns, and manage service escalations.- Properly explain available service options and inform service status / completion to customers, including estimated repair time and cost.- Fulfill Fisker’s Service Commitment with technical expertise, style, speed, and skill utilizing a digital forward approach.- Conduct a thorough return process, which includes performing quality control check before returning the vehicle to the customer, explaining the work done, answering any related questions, completing payment, providing receipt, and soliciting feedback for continuous improvement.- Ensure proper and thorough documentation of related work order, warranty record, and quality feedback.- Complete parts orders and returns to ensure accurate inventory level in the assigned mobile service unit.- Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment, shaping a differentiated Aftersales experience from the rest of the industry.- Identify and report complex technical issues encountered in the field, emerging trends, troubleshooting, root-cause analysis, and remediation activities.- Provide feedback directly to design, engineering, and technical teams to enable continuous improvement of repair procedures and products.- Validate detailed Repair Manuals, Service Bulletins, Technical & Parts Information in addition to contributing to the build out of digital storefront functionality for ease of vehicle repair and service levels.- Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment shaping a differentiated aftersales experience from the rest of the industry.- Identify and report complex technical issues encountered in the field, emerging trends, troubleshooting, root-cause analysis, and remediation activities.- Provide back-up to support serviceability team of engineers to ensure optimal repair time and lowest cost of ownership through process optimization.- Deliver exceptional customer service, consulting with customers while utilizing a digital forward approach.- Manage customer service escalations and technical cases with Service Engineering.

Minimum Qualifications- Must have a valid driver’s license with a clean driving record.- Completed education or vocationa

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