Group Benefits Administration Associate

3 weeks ago


Toronto, Canada Beneplan Inc. Full time

**You will NOT be considered for this role, if you do not meet BOTH of the above criteria.**

**JOB BRIEF**

The Group Benefits Administration Associate is responsible for maintaining and updating all administrative documents, changes and support pertaining to client group benefit plans. Reporting to the Gp Benefits Administration Manger, the incumbent is responsible to internal and external stakeholders for well-organized and timely handling of documentation. The ideal incumbent will be well-versed in departmental procedures and policies and will be able to work well under pressure, meeting tight deadlines and actively discover new ways to do the job more efficiently. The goal is to ensure all group benefits document administration activities are carried on efficiently and effectively to allow the other operations to function properly.

**RESPONSIBILITIES**
- Maintain hard copy client folder of all enrollment and change information.
- Under guidance from department manager, use the client management & service system to configure/re-configure group benefit systems protocols to meet client needs. Review and ensure accuracy in client data.
- Process new client enrollments - set up new client groups in Beneplan Systems.
- Responsible for all transactional processing for client files including processing of waivers, late applicant procedures, benefits extensions, termination of benefits, verification of file data and communication of anomalous data to all internal and external stakeholders.
- Run billing cycles, retroactive adjustments and conduct monthly billing audits to ensure accuracy and resolve billing related issues as necessary.
- Coordinate and update client information, ensure such updates are communicated to all internal stakeholders.
- Conduct periodic client, employer information audits to ensure consistency and accuracy in file data. Resolve any issues.
- Coordinate, track, receive, verify and redistribute drug and dental cards to clients. Generate and transmit file transfer (Upload0 to applicable carriers, on a periodic basis. Conduct a follow up and resolve any issues regarding the same.
- In partnership with dept. manager, plan and coordinate administrative procedures and systems and devise ways to streamline processes
- Respond to enquiries from client or client’s employees with regard to their plan structure and operation.
- Work with dept. manager to liaise with brokers to educate, provide information on demand, and resolve client file challenges as necessary.
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
- Assist with any other related duties or functions as required by the dept. manager.

**REQUIREMENTS**
- Exposure and background with Employee Group Benefits products and services (1-3 yrs), with proven understanding of basic insurance and group benefits concepts. (1-3 yrs)
- Proven technical experience working with group benefits or similar systems with the ability to learn a new system fairly quickly.
- Proven experience working under tight deadlines and under pressure.
- Demonstrated ability to develop detailed plans, scoping / requirements documents and timelines in concert with team, to drive execution of targets.
- A professional, mature team player with corporate experience with diverse / cross functional teams; leadership skills and a “can do” attitude.
- Skilled in report generation, analytics and providing interpretive analysis of same; Strong mathematical skills with an analytical mind.
- Be an agent of change, able to negotiate skillfully in demanding situations to reach consensus while respecting relationships.
- Demonstrated problem-solving skills, excellent communication, organizational and multitasking abilities; Demonstrated ownership and accountability, and ability to function as a team player.
- Patient, flexible and detail oriented with an ability to communicate clearly and maintain adherence to tight schedules and deadlines; Strong time management, prioritization and multi-tasking skills.
- Bachelor’s degree or education in a related discipline is an asset.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$62,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site childcare
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Internal COVID precautions as per public health recommended guidelines are in effect.

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Group Benefits Industry: 1 year (preferred)
- Group Benefits Administration: 1 year (preferred)

Work Location: One location

Ap


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