Associate Administrator

1 month ago

Toronto, Canada Manion Wilkins & Associates Full time

**WHO ARE WE?**

We’re Manion, a Canadian firm that provides third party benefits administration, payments, and consulting services. Providing solutions to streamline the administration of an organization’s pensions and health benefits, they know how to deliver the highest value. Manion leads the way in web-based plan access and administration, making it possible for Canadians to live healthy lives.

**YOUR ROLE**

As the Associate Administrator you are responsible for maintaining effective communication with both internal and external stakeholders, including plan members, employers, and local union representatives. Your primary focus is to ensure the accurate maintenance of plan member records. In addition, you will provide support to the Contact Center by addressing member inquiries related to programs managed by the Administration Department.

**YOUR IMPACT**

You will be assigned to service specific clients, focusing on learning administrative practices and procedures according to department standards and client service agreements. The assigned clients include:

- Welfare-Only Clients:_
- Clients with premium pay and less than 2 welfare plans.
- Plans without ancillary elements such as SUB, STAT, Vacation Pay, Subsidies, and Applicant Refund (caveat - straightforward plans).
- Assisting Seniors with Large Dollar Bank Groups:_
- Support in managing clients with significant financial portfolios.

**WHAT TO EXPECT**:
will work towards achieving a comprehensive understanding of administrative procedures and delivering high-quality service in line with client agreements. Their responsibilities may vary based on the evolving needs of the assigned client block such as:

- You will be responsible for maintaining various aspects of member records.
- You will maintain professional communication of plan details to relevant parties within the assigned block of clients, which may change periodically.
- You will ensure accurate maintenance of employer files, including updating and managing rate codes and collective agreements.
- You will maintain professional communication with internal and external stakeholders, including plan members, employers, and local union representatives, as necessary.
- You will ensure the accuracy and currency of information for both employee and employer data, as well as work history.
- You will ensure tasks required for generating specific reports and letters, such as self-pays, terminations, remittances, and monthly reporting.
- You will prepare reports for disbursements, including premiums, reciprocals, and refunds, for monthly distribution.
- You will provide additional support to various departmental needs.
- You will perform remittance data entry and handle deposits of all types, including self-pays and employer contributions.
- You will resolve tier 1 inquiries from both members and employers; escalate more complex issues to Senior Administrators.
- You will handle basic premium and collective agreement rate updates, specifically single rate changes, under the review of Senior Administrators.
- You will manage various files, including online enrolment, nimble files, BPS files, self-pay loads, and employee loads.

**THIS IS YOU**
- You have a bachelor's degree in business administration, human resources, finance, or a related field is often preferred. Relevant coursework in benefits administration can be beneficial.
- You have excellent verbal and written communication skills are essential for professional communication with internal and external stakeholders, as well as for handling member and employer inquiries.
- Given the nature of maintaining accurate records and handling various administrative tasks, a high level of attention to detail is crucial.
- You have strong customer service skills are important for addressing member and employer inquiries, resolving issues, and providing assistance professionally.
- You have the ability to analyze and interpret data, especially in generating reports and handling disbursement reporting, is important.

**THIS IS NICE**
- Familiarity with relevant software and tools for data entry, reporting, and file management is crucial.
- Experience with benefits administration systems is a plus.

**WHAT YOU'LL GET**
- Comfortable and competitive compensation and benefits.
- Enjoy a minimum of 3 weeks' vacation with our company-wide policy.
- Benefit from flex days to maintain a healthy work-life balance.
- Engage in wellness programs to support your well-being.
- Grow your skills and knowledge through our employee education program.

**YOUR COMPENSATION**
- At the time of this posting, the estimated pay range for this position is $45,000-$50,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the base pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

**WHY YOU WILL LOVE W

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