Onboard Polar Travel Advisor

3 months ago

Toronto, Canada Quark Expeditions Full time

**About Quark Expeditions®**

Embark on a journey with the pioneers of polar adventure travel since 1991. Quark Expeditions® stands as the outstanding leader, boasting an illustrious history of groundbreaking achievements in polar exploration. From traversing the Northeast Passage with intrepid adventurers to venturing to the far reaches of Antarctica, Quark has consistently pushed boundaries, redefining the possibilities of polar travel. Our diverse fleet of passenger vessels and unparalleled range of polar itineraries set us apart as the foremost adventure company in the world.

**The Opportunity Awaits**:
The Onboard Polar Travel Advisor plays a crucial role in building relationships with current customers aboard our expeditions and encouraging them to purchase their next trip with Quark while still on their current adventure. This role involves working aboard our ships in the polar regions for 80% of the year, interacting and engaging with onboard customers to build excitement and drive sales. The Onboard Polar Travel Advisor also dedicates up to 20% of their time to follow-up activities via CRM to maintain customer relationships and secure future bookings

**Responsibilities**:
Get along with travelers onboard during meals, expeditions, and activities to build trust and relationships.

Listen and ask the right questions to discover each traveler's needs and preferences.

Provide personalized recommendations and create a compelling vision for their next Quark expedition.

Encourage and facilitate bookings for future trips while customers are still onboard, leveraging their excitement and satisfaction with their current experience.

Reach monthly sales targets while maintaining exceptional customer service standards.

Offer and sell all ancillary products, e.g., pre/post, flights, and insurance, to enhance the travel experience.

Thrive in a dynamic team that challenges the status quo, creating your lane within the business, and consistently exceeding sales targets.

Book our onboard customers into their next trip of a lifetime and provide world-class customer service throughout the customer's current expedition.

Spend 20% of the time following up with past customers through CRM and other methods to secure repeat bookings.

Follow and accurately execute the established sales framework.

Maintain detailed and accurate notes in the Salesforce CRM for successful transition to the Client Service team.

**What are we looking for?**:
**Crucial Skills**
- 3+ years in sales, driven by revenue targets and service important metrics.
- Proven track record in meeting monthly sales goals in travel or sales.
- Confident in leading customer interactions.
- Strong English communication skills; a second language is a plus.
- Able to work onboard expedition ships 80% of the year.
- Proficient with various computer programs.
- Experience with reservation systems and CRM/Salesforce preferred.
- Strong organizational and time management skills.
- Team player with collaboration skills.

**Sophisticated Skills**
- Proven experience in cross-selling and upselling to customers.
- Ability to handle and resolve conflict and guide customers to efficient solutions.
- Natural ability to inspire and self-motivate.

**Mentality**
- “Hunter” mindset with a proven record of success driving sales through a disciplined process.
- A love of sales, customer service, and travel.
- Resilient with a love of a fast-moving environment.
- Must have a growth mindset and be open to continuous learning.
- Love to create and build connections to drive repeat business through sales.

**Salary range**: $50,000.00 to $52,000.00 per year

Join Quark Expeditions® as an Onboard Polar Travel Advisor and be part of a team that thrives on adventure and innovation. Your role will be crucial in creating unforgettable travel experiences for our guests while contributing significantly to the company's growth and success.

LI-FJ1 #LI-ONSHIP

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