Operations and Dispatch Coordinator

2 months ago


Kentville, Canada Martell Mechanical Limited Full time

**About Us**:
Martell Mechanical Limited is a thriving plumbing and HVAC company based in Nova Scotia. We’re currently seeking a highly organized and detail-oriented Operations and Dispatch Coordinator to join our team. This role is crucial in ensuring that our projects run smoothly, our customers are well-served, and our team in the field has the information they need to succeed.

**Key Responsibilities**:

- Handle daily dispatch for tradespeople, ensuring technicians have the necessary job information, plans, and quotes.
- Monitor and manage Exaktime logins for accurate employee time tracking.
- Create job dockets to track progress, materials, and labor for each project.
- Provide excellent customer service by responding to customer inquiries and scheduling jobs.
- Communicate with tradespeople to ensure they have all required job details and materials.
- Act as a key point of contact between the office and field staff to facilitate seamless operations.
- Assist in reviewing job plans, scheduling, and providing operational support as needed.

**Requirements**:

- Previous experience in operations, dispatch, or customer service roles (experience in plumbing/HVAC is a plus).
- Excellent organizational and multitasking abilities.
- Strong communication skills, with the ability to coordinate effectively between multiple teams.
- Familiarity with dispatch software and time tracking tools is an asset.
- Problem-solving mindset and ability to handle high-pressure situations with calm efficiency.

**Compensation**:

- Salary range: $40,000 - $50,000 annually, based on experience.
- Benefits package available.

**How to Apply**:
Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person


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