Scientific Support Representative

4 months ago

Vancouver, Canada STEMCELL Technologies Full time

**Job Description Summary**:
**Job Description**:
**Responsibilities**:

- Contribute to the development and delivery of training sessions and webinars for customers
- Respond to customer inquiries in a timely and accurate manner, including escalating issues as needed to appropriate team members
- Maintain customer satisfaction by troubleshooting technical issues and providing solutions, including working with customers to replicate and resolve issues in the laboratory
- Contribute to the development and delivery of training materials for customers, including creating new training materials and delivering webinars and in-person training sessions

Knowledge and Qualifications
- Bachelor's degree in a scientific field such as biology, biochemistry, or molecular biology
- Experience in customer service, preferably in a scientific or technical field, and in-depth knowledge of life science research techniques and technologies
- Excellent written and verbal communication skills, including the ability to clearly explain scientific concepts
- Strong problem-solving and critical thinking abilities

Please note that this role is a 6 month contract role

This role requires being fully vaccinated against COVID-19 as per STEMCELL's vaccination policy, the current recommendations by local health authorities and as required by public health orders in place from time to time, including any COVID-19 boosters as recommended by local health authorities and as required by public health orders in place from time to time.

Non-bench, #Hybrid

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 2300 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual base salary for this job ranges from:
$56,270.00 - $76,100.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.

  • Field Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada Thermo Fisher Scientific Full time

    Company OverviewThermo Fisher Scientific Inc is a leading global biotechnology company that offers a wide range of innovative solutions for life sciences research, diagnostics, and pharmaceutical development.Our MissionWe are committed to enhancing patient well-being through advanced diagnostics and the creation of groundbreaking therapies, aiming to make a...

  • Scientific Field Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Thermo Fisher Scientific Full time

    Thermo Fisher Scientific Inc. is a global leader in serving science. Our team of over 100,000 colleagues delivers innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands. We support customers in accelerating life sciences research, solving complex analytical challenges, and improving patient health...

  • Scientific Field Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Thermo Fisher Scientific Full time

    Thermo Fisher Scientific Inc. is a global leader in serving science. Our team of over 100,000 colleagues delivers innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands. We support customers in accelerating life sciences research, solving complex analytical challenges, and improving patient health...

  • Field Sales Representative

    3 weeks ago

    Vancouver, British Columbia, Canada Thermo Fisher Scientific Full time

    About Thermo Fisher ScientificThermo Fisher Scientific Inc. is a leading global biotechnology company with annual revenue of approximately $40 billion. Our company serves science, with a global team of over 100,000 colleagues delivering innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands.Our...

  • Field Sales Representative

    3 weeks ago

    Vancouver, British Columbia, Canada Thermo Fisher Scientific Full time

    About Thermo Fisher ScientificThermo Fisher Scientific Inc. is a leading global biotechnology company with annual revenue of approximately $40 billion. Our company serves science, with a global team of over 100,000 colleagues delivering innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands.Our...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada Thermo Fisher Scientific Full time

    About Thermo Fisher ScientificThermo Fisher Scientific Inc. is a leading global biotechnology company with annual revenue of approximately $40 billion. Our company serves science, with a global team of over 100,000 colleagues delivering innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands.Our...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada Thermo Fisher Scientific Full time

    About Thermo Fisher ScientificThermo Fisher Scientific Inc. is a leading global biotechnology company with annual revenue of approximately $40 billion. Our company serves science, with a global team of over 100,000 colleagues delivering innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands.Our...

  • Scientific Inside Sales Representative, Cell Culture

    3 months ago

    Vancouver, Canada STEMCELL Technologies Full time

    **Job Description Summary**: The Scientific Inside Sales Representative is responsible for identifying new business accounts and developing loyal repeat customers via excellent customer service and scientific support. Working in a team with Field Sales Representatives, the Scientific Inside Sales Representative will manage discrete geographic territories to...

  • Field Sales Representative

    3 months ago

    Vancouver, Canada Thermo Fisher Scientific Full time

    **About Us**: Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and...

  • Scientific Inside Sales Representative

    3 months ago

    Vancouver, Canada STEMCELL Technologies Full time

    **Job Description Summary**: Do you have a passion for science, excellent communication skills, and enjoy solving problems? Are you looking for an exciting, fast-paced career away from the bench? Consider becoming an Inside Sales Representative at STEMCELL Technologies and join our team of Scientists Helping Scientists! In this results-driven role, you’ll...

  • Scientific Support Specialist, Immunology

    3 months ago

    Vancouver, Canada STEMCELL Technologies Full time

    **Job Description Summary**: Embrace our motto of “Scientists Helping Scientists” and join our Scientific Support Team! Leverage your broad technical expertise and communication skills to provide scientific support to internal and external customers on products and scientific topics. You will communicate directly with our customers, sharing scientific...

  • Field Service Representative

    4 months ago

    Vancouver, Canada Thermo Fisher Scientific Full time

    Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture...

  • Scientific Inside Sales Representative, Immunology

    4 months ago

    Vancouver, Canada STEMCELL Technologies Full time

    **Job Description Summary**: Do you have a passion for science, excellent communication skills, and enjoy solving problems? Are you looking for an exciting, fast-paced career away from the bench? Consider becoming an Inside Sales Representative at STEMCELL Technologies and join our team of Scientists Helping Scientists! In this results-driven role, you’ll...

  • Scientific Researcher

    2 weeks ago

    Vancouver, British Columbia, Canada Gesundheitshaus Reichart GbR Full time $141,600 - $177,000

    Unlock the Potential of Antibody-Based MedicinesAt Gesundheitshaus Reichart GbR, we're pushing the boundaries of conventional drug development to bring innovative therapies to patients. As a Scientific Researcher, you'll play a crucial role in building our pharm-tox capabilities and driving our mission forward.Key Responsibilities:Design and execute PK data...

  • Scientific Researcher

    2 weeks ago

    Vancouver, British Columbia, Canada Gesundheitshaus Reichart GbR Full time $141,600 - $177,000

    Unlock the Potential of Antibody-Based MedicinesAt Gesundheitshaus Reichart GbR, we're pushing the boundaries of conventional drug development to bring innovative therapies to patients. As a Scientific Researcher, you'll play a crucial role in building our pharm-tox capabilities and driving our mission forward.Key Responsibilities:Design and execute PK data...

  • Scientific Researcher

    5 days ago

    Vancouver, British Columbia, Canada STEMCELL Technologies Inc Full time

    About STEMCELL Technologies IncSTEMCELL Technologies Inc is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world.We are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their...

  • Scientific Researcher

    4 days ago

    Vancouver, British Columbia, Canada STEMCELL Technologies Inc Full time

    About STEMCELL Technologies IncSTEMCELL Technologies Inc is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world.We are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their...

  • Field Service Representative

    1 week ago

    Vancouver, British Columbia, Canada Thermo Fisher Scientific Full time

    Thermo Fisher Scientific Inc is a world leader in serving science, with annual revenue of approximately $40 billion. Our global team of over 100,000 colleagues delivers innovative technologies, purchasing convenience, and pharmaceutical services through industry-leading brands. We support customers accelerating life sciences research, solving complex...

  • Field Service Representative

    1 week ago

    Vancouver, British Columbia, Canada Thermo Fisher Scientific Full time

    Thermo Fisher Scientific Inc is a world leader in serving science, with annual revenue of approximately $40 billion. Our global team of over 100,000 colleagues delivers innovative technologies, purchasing convenience, and pharmaceutical services through industry-leading brands. We support customers accelerating life sciences research, solving complex...

  • Scientific Researcher

    1 week ago

    Vancouver, British Columbia, Canada Gesundheitshaus Reichart GbR Full time $141,600 - $177,000

    Unlock the Potential of Antibody-Based MedicinesAt AbCellera, we're pushing the boundaries of conventional drug development to bring innovative therapies to patients. As a Scientific Researcher, you'll play a crucial role in building our pharm-tox capabilities and driving our pipeline forward.Key Responsibilities:Design and execute PK data packages tailored...