Customer Service Representative

6 months ago

Vancouver, Canada Hoskin Scientific Full time

**Customer service, Vancouver**:
Hoskin Scientific has been around for over 75 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.
Reports to: National Business & Customer Service Manager

Purpose Statement
To provide exemplary service, leveraging expertise to address customer inquiries, resolve issues, and uphold a positive company image.
To commit to ensuring a seamless customer experience with our business, demonstrating strong communication skills and a customer-centric approach.

**Qualifications required**:
**Education / Experience**
- Minimum of a high school diploma or equivalent. Post-secondary education in Business Administration or a related discipline would be a definite advantage.
- Proven experience as a Customer Service Representative in a sales-oriented environment.
- Familiarity with technical products and a demonstrated ability to effectively understand and communicate technical information.

**Knowledge / Skills / Abilities**
- Attention to detail.
- Ability to adapt to changing priorities and working in a fast-paced environment.
- Ability to work cooperatively in a team environment.
- Time management skills.
- Excellent verbal and written communication skills.
- Computer skills with proficiency in ERP software, Excel, Word, and Outlook.

Apply

**Responsibilities**:

- Convert BC Quotes into Sales orders.
- Review sales orders to ensure everything matches the quote.
- Verify the accuracy of the sales order against the customer’s purchase order.
- Ensure customer PO# is entered and a copy is attached to the sales order.
- Verify taxes are correct (must match province product shipping to).
- Shipping method.
- Payment terms.
- Enter necessary notes in the sales order for purchasing.
- Contact customers when required for credit card payment information.
- Process credit cards for payments.
- Continuous follow-up on orders that are waiting for products from suppliers.
- Communicate with sales/customer if the order will not ship to the customer by the required date.
- Daily review of CSR report to identify orders ready to ship.
- Daily review of CSR report for follow-up on orders not ready to ship.
- Create shipping documents and send them to the warehouse (print pick slip).
- Communicate with customers regarding shipping information when required.
- Respond to customer inquiries about orders/invoices.
- Invoice sales orders.
- Calculate freight charges for the invoice.
- Enter invoices on online portals where required.
- Send RMA to customers for product return.
- Issue credit notes to customers.
- Participate in warehouse inventory counts.
- Other duties as requested.

**Key perks**:
**Take pride in your work.**:
Leave your mark in a company that’s established and renowned in their field for over 75 years

**Here for the long run.**:
Hoskin is more than a job, it's a career. We offer unique growth opportunities for you to choose from.

**Benefits Package.**:
Great benefits for all that life can throw at you and more.

**Team work.**:
Two brains are better than one. We promote teamwork in all that we do

**Socially Responsible.**:
We give back to our community, to your community.

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