Credit and Collections Coordinator

7 months ago

Dartmouth, Canada BOYNECLARKE Full time

**Discover the BOYNECLARKE LLP Advantage**

At BOYNECLARKE LLP, we're more than a dynamic, fast-growing law firm situated in downtown Dartmouth, offering breathtaking views of the Halifax Harbour. For over 50 years, we've cultivated an environment where our team members thrive, achieving both professional success and personal flexibility.

Our commitment goes beyond legal expertise. We understand the crucial role of work-life balance, health, and wellness. That's why we offer a range of opportunities, from social activities to financial literacy programs, fitness classes, and a wellness subsidy, ensuring our colleagues are supported in all aspects of their lives.

Join us in a workplace that fosters growth, values your well-being, and encourages professional success. Discover why BOYNECLARKE LLP isn't just a place to work—it's where you'll truly excel.

**The Role**

As a Credit and Collections Coordinator, you will play a vital role in evaluating the creditworthiness of potential clients and ensure prompt collection of outstanding debts. In addition to these core responsibilities, you will lead efforts to streamline and enhance our internal credit and collections processes and systems for improved efficiency and effectiveness.

We offer a comprehensive benefit package that includes:

- Generous paid time off
- Access to Free 24/7 Virtual Health Care
- Excellent benefits (some fully paid by firm, some cost-shared)
- RRSP matching program
- Health and Wellness focus, including a wellness allowance
- Flexible work-life integration; and,
- A casual dress environment.

**Core Duties and Responsibilities**

As a Credit and Collections Coordinator, your primary responsibilities will include the following:

- Manage and streamline the credit system, collaborating with lawyers and staff to ensure compliance with firm credit policies and recommend ongoing improvements.
- Develop and implement systems to assess the creditworthiness of new clients, including conducting credit interviews as necessary.
- Establish and maintain communication with internal and external stakeholders, including colleagues, credit reporting agencies, and clients.
- Collaborate with lawyers to refine fee estimation techniques and ensure appropriate credit limits and retainers are established for new client files.
- Review all new client file requests and approve/disapprove accordingly, working with lawyers and clients on credit-related matters.
- Create a schedule and conduct regular meetings with individual file lawyers to review receivables and address any collection issues.
- Monitor works-in-progress to ensure adherence to credit arrangements and prevent collection problems, issuing stop-work orders when necessary.
- Implement a system, utilizing Prolaw, for follow-up on past bad debt write-offs to maximize collection efforts.
- Provide ongoing training to staff on credit and collection processes.
- Prepare and deliver monthly written and oral reports to lawyers and management on receivables, work-in-progress, retainer performance, problem accounts, and other requested metrics.
- Prepare semi-annual write-off lists and annual doubtful accounts list, posting write-offs to the general ledger.
- Maintain a database (Prolaw tab) for tracking write-off and legal action information.
- Review settlements and calculate interest; approve trust and general disbursement cheques above specified thresholds.
- Review and approve monthly client reminder statements before mailing.

Some additional responsibilities include:

- Serve as secondary backup for receiving daily payments and preparing remittance advices.
- Prepare write-off recovery reports as needed and ensure accurate new matter client input.
- Perform other duties as required.

**Qualifications and Skills**

To be successful, you possess the following qualifications and skills:

- Proven experience and training in credit analysis and collections.
- A diploma or degree in Business is considered an asset.
- Experience in a legal profession considered an asset.
- Experience with AR/AP considered an asset.
- Exceptional attention to detail and strong organizational skills.
- Excellent verbal and written communication skills, with a professional and assertive demeanor.
- Self-motivated with the ability to work independently and collaboratively.
- Strong critical thinking and problem-solving abilities.
- Outstanding client service skills.
- Proficiency in Microsoft Word, Outlook, and Excel; ability to quickly learn new software.
- Positive attitude and ability to work effectively in a team environment.

We will be accepting applicants until 03/25/24. We’re looking forward to hearing from you

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