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Registration Services Administrator

4 weeks ago

Edmonton, Canada The Association of Professional Engineers and Geoscientists of Alberta Full time

Want to be part of a team that makes a difference? Come be part of the change.

Since 1920, APEGA has been regulating the practices of engineering and geoscience to serve the public interest in Alberta. We are looking for energetic people who thrive in a dynamic, fast-paced, and challenging environment. You are committed to serving the community with integrity, accountability, and innovation, and capable of delivering exceptional service. If you reflect these values, have the knowledge, skills, and abilities to make a difference through your work, and are passionate about acting in the best interest of public safety - then come be a part of our diverse and inclusive team

The Registration Services Administrator makes an important contribution to customer satisfaction by having the working depth of knowledge of all areas of APEGA to be able to provide prompt, efficient and courteous service to applicants.

**Responsibilities**:

- Provide front line excellence in customer service for the Registration department to ensure accurate, timely and appropriate information is presented to all stakeholders by:

- Providing guidance on the best course of action for each potential applicant to take based on their individual circumstances and in accordance with the EGP Act
- Ensure all answers to membership inquiries are consistent with APEGA’s policies and the EGP Act
- Maintain open communication with the Registration, Admissions, and Exams staff to ensure that they are up to date with the workload and outstanding issues
- Fulfill requests, completing transactions (financial and other) and forwarding requests as required, within the mandated timeframe
- Become aware of the applicant file processing, end-to-end (Registration Departments)
- Resolve problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems
- Meet quality assurance performance requirements and other key performance metrics
- Maintain orderly filing systems - physical and electronic (EMR - indexing)
- Contribute suggestions for process and departmental improvements

Competencies, Skills & Attributes
- Good knowledge of Engineering and Geoscience Professions Act and Regulations pertaining to Registration, as well as confidentiality protocols and privacy requirements.
- Competencies: Exemplifying Integrity, Fostering Communication, Results Orientation, Service Excellence, Teamwork,
- Ability to interpret, research, and analyze a wide variety of source information and develop recommendations for applicants and potential applicants based on individual circumstances.
- Excellent organization and time-management skills
- Strong communication skills, both written and verbal
- Ability to interact in a calm and service-oriented manner during stressful situations is required.
- Ability to collaborate with a diverse group of people to build and maintain strong working relationships with a high degree of demonstrated professionalism,
- Ability to work independently with tight deadlines in a fast-paced environment.

**Qualifications**:

- Post-secondary diploma in a related field
- 2-3 years of administrative experience in a customer contact setting providing first line inquiry support or services in a professional setting.
- Experience working with Microsoft Office and/or various databases or systems is required.
- Strong communication and language skills is required.
- Equivalencies may be considered.

Thank you for your interest in APEGA.

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