Ottawa Senators Youth Leagues, Facilitator

2 weeks ago

Ottawa, Canada Senators Sports & Entertainment Full time

All team members of Senators Sports & Entertainment are held accountable for creating raving fans._
- The _**_Youth League Facilitator_**_ is responsible for ensuring that all aspects of on-ice officiating for Ottawa Senators Spring and Summer Youth League games held at the Bell Sensplex (Ottawa West) and/or Richcraft Sensplex (Ottawa East) are executed properly. The facilitator must ensure the safety of all participants on the ice and engage in the game to create a fun atmosphere._
**_Essential Raving Fans Responsibilities and Accountabilities_**
- _
- _Seeks ways to enhance the fan experience in unexpected ways _
- _Empowered to say YES, creating raving fans of Senators Sports & Entertainment _
- _Knows and lives SSE's mission everyday through service, teamwork, continuous improvement, change, and fun _
- _Obsessed with client satisfaction, asking, "_How can I exceed your expectations today?"_ _
- _Maintains consistency in attitude and behavior, exceeding expectations _
- _Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan_
- _
- _Approaches all tasks with a "can-do" attitude understanding that there is no other kind of attitude_
- _
- _Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior_
- _
- _Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships. _
- _Presents a cheerful, positive manner _
- _Takes ownership and sees the client's need through from beginning to end_
- _
- _Exercises appropriate judgment in handling client situations. _
- _Responds in a positive manner with alternative solutions when a client's initial request is not possible. _
- _Shows initiative and takes action with an appropriate level of independence_
- _

**_Health & Safety Responsibilities and Accountabilities_**
- Responsible for ensuring that all areas covered by Occupational Health & Safety Act ("OHSA") are adhered to, specifically:_
- _ Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures_
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- _Using or wearing protective equipment, devises or clothing when required_
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- _Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member_
- _
- _Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures_
- _

**_Training:_**
- _
- Responsible for completing on-line training modules as required, including, but not limited to:_
- _
- _Accessibility for Ontarians with Disability_
- _
- _Ontario Worker Health & Safety Awareness_
- _
- _Workplace Hazardous Materials Information System_
- _
- _Violence and Harassment in the Workplace_
- _
- May also be required to attend on-site training sessions as scheduled (eg. customer service)._

**_ Requirements_**
- _ Able to work flexible hours (evenings, nights, weekends, holidays)_
- _
- _Familiarity with the rules of hockey and strong skating background (experience as a player, coach, or referee in organized minor hockey an asset)_
- _
- _Experience working with children_
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- _Strong customer service skills_
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- _Excellent communication skills (oral)_
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- _Ability to work under pressure and adapt to ever-changing environments_
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- _Strong work ethic_
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- _Referee certified is an asset_
- _
- _Bilingualism (French & English) is an asset._
- _
- _Team player_
- _
- _Responsible and dependable_
- Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process._
- SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities._

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