Manager, Operations Excellence

6 months ago

Concord, Canada Recipe Unlimited Corporation Full time

Harvey's is part of Recipe Unlimited Corporation. Recipe is Canada’s leading full service restaurant company and is home to such iconic brands as Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, The Burger’s Priest, Pubs, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrel & Catering, State and Main, Elephant and Castle and Original Joe’s.

For over 60 years, Harvey’s has been serving great tasting, flame-grilled burgers to Canadians. We are on a journey looking for great people to be part of this iconic 100% Canadian brand that has homegrown roots across the country.

**Role Overview**

The Operations Excellence Manager has a direct link to all key stakeholders in the business - Franchisees, Operations, Training and Marketing as well as central teams such as Sourcing, Regulatory Affairs and Food safety to ensure accurate, timely, and effective operation standards. The role of the Operations Excellence Manager is to support the key brand culinary and operations initiatives from supporting the development of initiatives to executing rollouts to field support. This will include project management on initiatives, testing, training, franchisee management, and supporting new store openings as required with positional training of new associates and restaurant readiness.

**What you will do in this role**
- Develops new recipes with target market, costing, and ease of execution in mind
- Leads food demonstrations for limited time offers, menu launches and special events
- Testing new equipment, operational processes and ingredient options
- Updates and maintains ingredient listings for nutrition and allergens
- Maintains the Brand recipe cost file, menu analytics, and generates actionable culinary insights
- Monitors SKU rationalization, catalog maintenance, ingredient shortages and substitutions
- Develop and operationalize restaurant systems & processes and assist with special projects where appropriate
- Support several key initiatives start to finish ensuring key deliverables are met and launched within established timeframes. Coordinate and lead the in-restaurant testing of operational components including menu, equipment and procedures; including selecting test locations, providing support during test, seeking & evaluating feedback and providing recommendations to the appropriate teams
- Develop, improve, and assist in the communication/deployment of Operational initiatives - as directed by the senior operations leadership team
- Manage Brand Standards of Operations; collaborate with Subject Matter Experts to establish or update standards and evaluate effectiveness of standards
- Champion the brand’s vision and values and contribute to a culture of positivity and high standards

**What we are looking for from you**
- Minimum of 5 years of restaurant culinary experience. Must understand execution at the restaurant level and have a strong knowledge of food safety practices and regulations
- Collaboration - Must be able to leverage and influence across multifunctional teams and work well in a team or group atmosphere
- Excellent problem solving, decision-making and critical thinking skills
- Proactive thinker with the ability to take action
- Efficient program/project management skills
- Passionate about Brand excellence
- Excellent organizational, multi—tasking and time management skills
- Communication Skills - Strong verbal and written communication
- Proficient in Google Suite Application (Docs, Slides and Sheets) knowledge

**What’s in it for you?**
- Flexible/Hybrid work environment (3 days a week in office)
- You’d be joining a close-knit, innovative team of creative and energetic go-getters
- You’d be a part of Canada’s largest full-service restaurant company that leads the industry in size and innovation
- 20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
- A welcoming, fun and safe work environment founded on respect
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
- Industry-leading benefits, wellness programs, and total rewards programs

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

**Job Types**: Full-time, Permanent

**Salary**: From $79,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

Work Location: Hybrid remote in Concord, ON L4K 0B8

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