Customer Service Representative: Adoptions

5 months ago

Ottawa, Canada Ottawa Humane Society Full time

The Customer Service Representative (CSR): Adoptions is responsible for assisting the public through the process of adopting Ottawa Humane Society (OHS) animals.

This is a part time position with a 4 week repeating schedule:
Week 1 - Tuesday 3:30pm to 8:30 pm, Saturday and Sunday 11 am to 5 pm
Week 2 - Tuesday 3:30pm to 8:30 pm, Saturday 9am to 6 pm, Sunday 11 am to 5 pm
Week 3 - Thursday and Friday 3:30pm to 8:30pm
Week 4 - Friday 3:30pm to 8:30pm, Saturday and Sunday 11 am to 5 pm

**What would you do?**
- Provide consultation and support for OHS clients seeking to adopt an animal
- Provide information to OHS clients on good animal care practices
- Monitor the health and safety of animals available for adoption
- Provide adoption follow-up services
- Support operations in the Buddy and Belle retail boutique by processing sales transactions, maintaining and organizing stock, and promoting OHS goods for sale
- Maintain the Adoption Centre and Buddy and Belle boutique area, facilities, and equipment
- Ensure appropriate fees are collected and accounted for
- Enter data and maintain data integrity in Chameleon
- Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
- Produce and maintain accurate reports, records, and files
- Participate in supervision, evaluation, training and other meetings as required
- Participate in the identification and evaluation of OHS program goals and objectives
- Participate in professional development opportunities
- Represent the OHS in a professional manner
- Participate in public relations and promotional activities as required
- Will be required to assume some of the responsibilities of CSR: Intake
- May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL

**Qualifications**:

- Secondary school diploma or equivalent
- Minimum of one year experience in customer service
- Animal handling experience preferred
- Proficiency in Microsoft Office Suite
- Professional working proficiency in spoken and written English is required

**Essential Duties and Working Conditions**:

- Employee may be required to work evening, holiday and weekend shifts
- Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
- Employee will be required to wear a uniform designated by the employer
- Employment is conditional upon maintaining confidentiality of OHS information
- Employment is conditional upon the ability to work around all species of animals safely

**Job Type**: Part-time

**Salary**: $20.32-$24.72 per hour

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

  • Customer Service Representative: Adoptions

    5 months ago

    Ottawa, Canada Ottawa Humane Society Full time

    **The Customer Service Representative (CSR)**:Adoptions is responsible for assisting the public through the process of adopting Ottawa Humane Society (OHS) animals. **Job Details**: - Position**:CSR: Adoptions**: - Job Type**:Casual**: - Hourly wage range**:$20.32/hr - $24.72/hr**: - Start date: ASAP **What would you do?** - Provide consultation and...

  • Customer Service Representative: Adoptions

    5 months ago

    Ottawa, Canada Ottawa Humane Society Full time

    **The Customer Service Representative (CSR)**:Adoptions is responsible for assisting the public through the process of adopting Ottawa Humane Society (OHS) animals. **Job Details**: - Position**:CSR: Adoptions**: - Hourly wage range**:$20.32/hr - $24.72/hr**: - Work schedule: given below - Start date: ASAP This is a part time position with a 4 week...

  • Customer Service Representative: Adoptions

    5 months ago

    Ottawa, Canada Ottawa Humane Society Full time

    The Customer Service Representative (CSR): Adoptions is responsible for assisting the public through the process of adopting Ottawa Humane Society (OHS) animals. This is a full time position with a 4 week repeating schedule: Week 1 - Monday 11:30 a.m. to 8 p.m.; Tuesday to Thursday 11 a.m. to 8:30 p.m. Week 2 - Monday 11:30 a.m. to 8 p.m.; Tuesday 11 a.m....

  • Customer Service Rep: Adoptions

    5 months ago

    Ottawa, Canada Ottawa Humane Society Full time

    **JOB PURPOSE** The Customer Service Representative (CSR): Adoptions is responsible for assisting the public through the process of adopting Ottawa Humane Society (OHS) animals **DUTIES AND RESPONSIBILITIES** - Provide consultation and support for OHS clients seeking to adopt an animal - Provide information to OHS clients on good animal care practices -...

  • Customer Service Rep: Adoptions

    5 months ago

    Ottawa, Canada Ottawa Humane Society Full time

    **JOB PURPOSE** The Customer Service Representative (CSR): Adoptions is responsible for assisting the public through the process of adopting Ottawa Humane Society (OHS) animals **DUTIES AND RESPONSIBILITIES** - Provide consultation and support for OHS clients seeking to adopt an animal - Provide information to OHS clients on good animal care practices -...

  • Attendant: Adoption Reception, Casual

    5 months ago

    Ottawa, Canada Ottawa Humane Society Full time

    **Job Purpose** The Attendant: Adoption Reception is responsible for greeting and directing visitors and clients, assisting with operations of the Ottawa Humane Society (OHS) retail store, and supporting the adoption of OHS animals **Duties and Responsibilities** - Greet visitors and clients of the OHS and direct them as appropriate - Provide general...

  • Attendant: Adoption Reception

    5 months ago

    Ottawa, Canada Ottawa Humane Society Full time

    **Overall Purpose**:The Attendant: Adoption Reception is responsible for greeting and directing visitors and clients, assisting with operations of the Ottawa Humane Society (OHS) retail store, and supporting the adoption of OHS animals **Work Schedule** Week 1 : Tuesday, Wednesday, Thursday, Friday 9:30 a.m. to 7 p.m. Week 2 : Wednesday, Thursday, Friday...

  • Customer Service Representative: Intake

    5 months ago

    Ottawa, Canada Ottawa Humane Society Full time

    **Customer Service Representative: Intake** Under the direction of the Supervisor: Customer Service, the Customer Service Representative: Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS). The hourly wage range is $20.32 - $24.72 as per our...

  • Attendant: Adoption Reception, Part-time

    4 weeks ago

    Ottawa, Canada Ottawa Humane Society Full time

    **Job Purpose** The Attendant: Adoption Reception is responsible for greeting and directing visitors and clients, assisting with operations of the Ottawa Humane Society (OHS) retail store, and supporting the adoption of OHS animals **Duties and Responsibilities** - Greet visitors and clients of the OHS and direct them as appropriate - Provide general...

  • Attendant: Adoption Reception, Full-time

    2 months ago

    Ottawa, Canada Ottawa Humane Society Full time

    **Job Purpose** The Attendant: Adoption Reception is responsible for greeting and directing visitors and clients, assisting with operations of the Ottawa Humane Society (OHS) retail store, and supporting the adoption of OHS animals **Duties and Responsibilities** - Greet visitors and clients of the OHS and direct them as appropriate - Provide general...

  • Adoption Reception Attendant

    2 months ago

    Ottawa, Ontario, Canada Ottawa Humane Society Full time

    Join Our Team as an Adoption Reception AttendantWe are seeking a dedicated and compassionate individual to join our team as an Adoption Reception Attendant. As a key member of our adoption team, you will play a vital role in helping us find forever homes for our furry friends.About the RoleThe Adoption Reception Attendant is responsible for providing...

  • Adoption Reception Attendant

    2 months ago

    Ottawa, Ontario, Canada Ottawa Humane Society Full time

    Join Our Team as an Adoption Reception AttendantWe are seeking a dedicated and compassionate individual to join our team as an Adoption Reception Attendant. As a key member of our adoption team, you will play a vital role in helping us find forever homes for our furry friends.About the RoleThe Adoption Reception Attendant is responsible for providing...

  • Adoption Reception Attendant

    3 weeks ago

    Ottawa, Ontario, Canada Ottawa Humane Society Full time

    Unlock Your Potential at the Ottawa Humane SocietyAre you passionate about making a difference in the lives of animals and people? Do you thrive in a fast-paced, dynamic environment where no two days are the same?We're seeking a dedicated and compassionate individual to join our team as an Adoption Reception Attendant. As a key member of our front-line team,...

  • Adoption Reception Associate

    2 months ago

    Ottawa, Ontario, Canada Ottawa Humane Society Full time

    Job SummaryThe Ottawa Humane Society is seeking a dedicated and compassionate individual to join our team as an Adoption Reception Attendant. As a key member of our adoption team, you will play a vital role in helping us find forever homes for our animals.About the RoleThis is a permanent part-time position with 35.5 hours biweekly. The successful candidate...

  • Adoption Reception Associate

    2 months ago

    Ottawa, Ontario, Canada Ottawa Humane Society Full time

    Job SummaryThe Ottawa Humane Society is seeking a dedicated and compassionate individual to join our team as an Adoption Reception Attendant. As a key member of our adoption team, you will play a vital role in helping us find forever homes for our animals.About the RoleThis is a permanent part-time position with 35.5 hours biweekly. The successful candidate...

  • Csr: Adoptions

    2 weeks ago

    Ottawa, Canada Ottawa Humane Society Full time

    **JOB PURPOSE** The Customer Service Representative (CSR): Adoptions is responsible for assisting the public through the process of adopting Ottawa Humane Society (OHS) animals **DUTIES AND RESPONSIBILITIES** - Provide consultation and support for OHS clients seeking to adopt an animal - Provide information to OHS clients on good animal care practices -...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada TRANSPORT LIVRIRIS & LIVRIRIS PRO INC. Full time

    Customer Service RepresentativeJoin our team at TRANSPORT LIVRIRIS & LIVRIRIS PRO INC. as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients.EducationWe are looking for candidates with a secondary (high) school graduation certificate. If you have any additional education, please...

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada TRANSPORT LIVRIRIS & LIVRIRIS PRO INC. Full time

    Customer Service RepresentativeJoin our team at TRANSPORT LIVRIRIS & LIVRIRIS PRO INC. as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients.EducationWe are looking for candidates with a secondary (high) school graduation certificate. If you have any additional education, please...

  • Adoption Reception Assistant

    1 month ago

    Ottawa, Ontario, Canada Ottawa Humane Society Full time

    Unlock Your Potential at the Ottawa Humane SocietyWe are seeking a dedicated and compassionate individual to join our team as an Adoption Reception Attendant. As a key member of our reception team, you will play a vital role in helping us find forever homes for our furry friends.About the RoleThis is a permanent part-time position with 35.5 hours biweekly....

  • Adoption Reception Assistant

    1 month ago

    Ottawa, Ontario, Canada Ottawa Humane Society Full time

    Unlock Your Potential at the Ottawa Humane SocietyWe are seeking a dedicated and compassionate individual to join our team as an Adoption Reception Attendant. As a key member of our reception team, you will play a vital role in helping us find forever homes for our furry friends.About the RoleThis is a permanent part-time position with 35.5 hours biweekly....