Supervisor, Settlement Online Pre-arrival
1 month ago
**Supervisor, Settlement Online Pre-Arrival (SOPA)**
ISANS is seeking a full-time **Supervisor, SOPA** to oversee the Settlement Online Pre-Arrival (SOPA) Program, in collaboration with the Manager, Innovation & Strategic Partnerships. This includes providing day-to-day supervision of both staff and activities.
SOPA creates linkages between pre-arrival and post-arrival services using ISANS’ online tools as the foundation of its pan-Canadian delivery model. Immigrants have access to the various online tools before their departure to Canada to facilitate and accelerate economic integration. SOPA is delivered by a group of settlement agencies across Canada; ISANS, as the lead partner, supports them with a model, tools, expertise and ongoing support to implement SOPA with immigrants destined for their provinces.
Reporting to the Manager, Innovation & Strategic Partnerships, the position is responsible for:
- Overseeing the daily activities of the SOPA Project
- Being the primary liaison with partner agencies and their SOPA staff
- Monitoring SOPA to ensure recruitment, referral and registration of pre-arrival immigrants to Canada including a marketing and communications plan, webinars, ongoing liaison with overseas referral organizations, a centralized registration portal to support immigrants access to SOPA services
- Organizing advisory committee meetings, representing SOPA/ISANS at national meetings
- Developing clear and accurate documentation for use by all settlement agencies and ISANS for SOPA, including operating manual
- Participating in hiring of new SOPA staff and organizing and delivering new hire orientation, mentoring and support
- Monitoring, mentoring, day-to-day supervising and supporting of SOPA team members on issues; elevating to Manager as appropriate
- Reviewing program/course regularly and supporting the revision of programs/courses as required
- Working with ISANS instructional design team to support course management
- Providing leadership within SOPA’s intranet, SOPAshare, and monitoring its use
- Providing leadership and guidance with SOPA’s client database.
- Developing a thorough understanding of the SOPA program including a broad understanding of the IT platform and technical requirements that must be maintained and on occasion, upgraded.
- Signing expenses/timesheets for SOPA in the absence of manager
- Managing time-off requests (ADP/OT)
- Providing assistance and support to the manager with reporting on a regular basis
- Assisting Manager with having a national presence, including the Pre-arrival Partner Group
- Conducting performance evaluations of SOPA team with the support of the Interim ManagerFilling in for Manager in regard to SOPA issues when away
**Education**:
- Bachelors Degree or equivalent combination of education and experience will be accepted
- Adult Education/training certificate/diploma an asset
**Experience**:
- Experience supervising others
- Experience working in a cross-cultural environment
- Experience developing, implementing and evaluating programs or projects
- Experience delivering service face-to-face and/or online
- Experience with networking and collaborating with external organizations
- Experience delivering presentations
- Experience developing communication/marketing plans
- Experience with computer programs and databases; data input, queries, generating/developing reports, spreadsheets, presentation documents
**Knowledge**:
- Understanding and knowledge of adult education principles
- Knowledge of online courses, online delivery, benefits and challenges
- Understanding of online platforms an asset
**Skills**:
- Excellent interpersonal skills
- Strong written and verbal English communication skills
- Ability to work independently and as part of a tea
- Strong time management and organization skills
**ISANS Core Competencies**
**Cultural Competency; Equity, Diversity & Inclusion**
- Embracing the value that different perspectives and cultures bring to an organization
**Collaboration**
- Working collaboratively with others across the organization to achieve shared objectives
**Continuous Learning**
- Continually seeking new knowledge and skills, as well as developing existing capabilities
**Innovative Thinking**
- Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique
**Accountability**
- Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments
**Respect**
- Actively encouraging an environment of fairness, honesty and integrity for all
**Terms of Employment**
- Indefinite-Term contract
- Full-time 35 hours per week
- Hybrid work environment: work location will be determined by operational requirements, prioritizing ISANS mission and clients to determine the right balance of in-person and virtual work.
**Commencement Date**:July, 2023
**Closing Date**:Tuesday June 4, 2024, 4:00pm
Only those eligible
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