Lab Support Tech

7 months ago

Ottawa, Canada Ciena Full time

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.**

**Not ready to apply? Join our** **Talent Community** **to get relevant job alerts straight to your inbox.**

**Why Ciena**:

- We believe an **inclusive, diverse and barrier-free** work environment makes for empowered and committed employees.
- We recognize the importance of **well-being** and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
- We are committed to **employee development**, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
- We know that **financial security** is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
- Great work deserves **recognition. **We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

**How You Will Contribute**:
Reporting to the Senior Manager, Lab Engineering, as a Lab Support Technician, you will provide lab support onsite in Ottawa to the Ciena India team. The night shifts range from 10 p.m. to 6 a.m., 12 a.m. to 8 a.m. and/or 2 a.m. to 10 a.m., affording first level support to offshore customers (primarily the Product Verification and Software Design teams) within the Ciena labs. Your hours of work and holidays will follow the standard India work week and statutory holiday calendar observed in that country. Duties include:

- You will answer the Lab Support line, addressing in lab support requests and basic trouble shooting of lab equipment including Infrastructure and equipment under design or test.
- You will provide support for all issues originating from the lab user community, including but not limited to:

- Reconfiguring of Ciena Optical systems based on detailed information and/or drawings provided by system owners or project primes
- Investigation and resolution of network infrastructure including ethernet connectivity and terminal server/serial port access on all lab equipment
- Investigation and resolution of basic computing issues, test equipment and signal source issues.
- Installation of software loads SW on Ciena equipment
- Troubleshooting and repair of failed circuit packs
- Provide guidance to the lab user community on lab processes
- Locate equipment within the lab, including installation, removal, relocation, inventory and equipment maintenance.
- Run, connect, clean, troubleshoot optical fibers
- Maintenance of accurate records of specific details of all support requests.

**What Does Ciena Expect of You?**
- ** A customer first mentality - **what’s important to the customer is equally important to you.
- ** Initiative -** You’re a self-starter who works with limited direction and is committed to effective troubleshooting and delivering against aggressive deadlines.
- ** Agility **- you are readily able to manage competing and ever-changing account priorities and maintain a balanced and methodical approach to problem solving.
- ** Communication expertise** - you possess the ability to tailor your message and ideas to the audience to ensure understanding and agreement.
- The flexibility to **work independently** and as **part of a broader team** - you thrive in a cross-functional team environment, but are comfortable working independently as required.

**The Must Haves**:

- Minimum College Diploma as a Technician coupled with proven experience in R&D lab management and support organizations.
- Extensive knowledge of R&D lab environments
- Strong working knowledge of Ciena Optical Products
- Working knowledge of corporate tools such as JIRA and GEMS
- Ability to work core India hours, 11pm-7am EST., and other shifts as required, following Ciena India work schedule, and vacation times.

LI-onsite
LI-CM

**Not ready to apply? Join our** **Talent Community** **to get relevant job alerts straight to your inbox.**

**At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.**

**Ciena is an** **Equal Opportunity Employer, including disability and protected veteran status.**

**If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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