Lab Support Tech

3 weeks ago


Ottawa, Canada Ciena Full time

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.
- What will you do at Ciena?
- Lab Management Engineering team requires a Support Technician/Technologist to provide assistance to the Ciena India team during the Ottawa Night Shift. This individual will provide support for ongoing lab support requests from the Ciena Team in India. The primary responsibility of the lab support Technical prime role is to provide first level support to offshore customers (Primarily Product Verification team and SW design teams) within the Ciena labs. First level support includes answering the Lab Support line, addressing in lab support requests and basic trouble shooting of Lab equipment including Infrastructure and equipment under design or test.
- Existing Lab experience or Unix/Linux experience would be an asset.
- Responsibilities
- Provide support for all issues originating from the Lab user community. Issues will vary but in general should fall into one of the following categories. A clear understanding of these types of issues is required
- Reconfigure Ciena Optical systems based on Detailed information and/or drawings provided by System owners or Project primes
- Investigate and resolve Network infrastructure including Ethernet connectivity and terminal Server/serial port access on all lab equipment
- Investigate and resolve Basic Computing issues.
- Investigate and resolve Test equipment and Signal source issues
- Install SW (Loads) on Ciena equipment
- Trouble shoot and repair Failed Circuit packs
- Provide guidance to Lab user community on lab processes
- Run, connect, clean, troubleshoot optical fibers.
- Inventory Management and equipment maintenance
- Locate Equipment with the lab, install/remove/move hardware
- Maintain accurate records of specific details of all support requests.
- Experience
- 5+ years of working in a R&D customer support organization
- Knowledge of R&D lab environments
- College Diploma - Technician or equivalent work experience is desired
- Strong working knowledge of Ciena Optical Products
- Working knowledge of Corp. tools such as JIRA and GEMS
- Strong troubleshooting skills
- Able to work independently to complete daily tasks/priorities
- Detailed oriented
- Strong team player
- Ability to work across different functional teams
- Customer oriented

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.



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