Lab Support Tech

3 weeks ago

Ottawa, Canada Ciena Full time

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.**

**Not ready to apply? Join our** **Talent Community** **to get relevant job alerts straight to your inbox.**

Achieve your ideal career at the forefront of innovation with Ciena. We know the importance of life outside of work, which is why our employees enjoy unlimited paid time off and the freedom of working remotely. Ciena empowers our teams with competitive salaries and incentives, community volunteer programs, professional development resources, and support for our mental and physical health—all experienced within a diverse and inclusive culture. To put it simply, we’re a technology company driven by our humanity.

**How You Will Contribute**:
**What Does Ciena Expect of You**:

- **Sense of urgency and accountability **- what’s important to the customer is important to you; you make getting things done a priority.
- ** Detail-oriented** - you will deliver on objectives through meticulous, thorough, and comprehensive work.
- ** Problem solver** - you possess the ability to analyze and methodically solve complex technical problems using engineering principles and approaches.
- ** Commitment to learning **- you keep abreast of technology developments and are keen to share your knowledge with others.

**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Provide support for all issues originating from the Lab user community. Issues will vary but in general should fall into one of the following categories. A clear understanding of these types of issues is required
- Reconfigure Ciena Optical systems based on detailed information and/or drawings provided by System owners or Project primes
- Investigation and resolution of Network infrastructure including Ethernet connectivity and terminal Server/serial port access on all lab equipment
- Investigation and resolution of basic Computing issues.
- Investigation and resolution Test equipment and Signal source issues
- Install Software on Ciena equipment
- Trouble shoot and repair Failed Circuit packs
- Provide guidance to Lab user community on lab processes
- Maintain accurate records of specific details of all support requests.

LI-CN

LI-PG1

**Not ready to apply? Join our** **Talent Community** **to get relevant job alerts straight to your inbox.**

**At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.**

**Ciena is an** **Equal Opportunity Employer, including disability and protected veteran status.**

**If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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