Lab IT Support Specialist

3 days ago

Ottawa, Canada TechInsights Full time

**OUR STORY**
TechInsights is the information platform for the semiconductor industry.

Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights’ content informs decision makers and professionals whose success depends on accurate knowledge of the semiconductor industry—past, present, or future.

**THE OPPORTUNITY**
As the Lab IT Support professional, you will play a vital role in providing comprehensive computer support services to our Ottawa-based laboratories. This includes the maintenance and installation of hardware and software, as well as managing the service desk to ensure prompt resolution of user issues. Working closely with various teams within the IT department, you will collaborate on resolving complex technical issues, evaluating requirements, and recommending hardware and software solutions to enhance lab efficiency.

If you are a self-motivated individual with a passion for IT support and a knack for problem-solving, this role offers an exciting opportunity to contribute to the success of our laboratory operations while working both independently and as part of a dynamic team.

**WHAT YOU WILL DO**
Lab IT Management
- Triage, route, and redirect problems to correct resources.
- Troubleshoot, diagnose, and find solutions to staff software and hardware issues.
- Review and prioritize staff issues.
- Investigates staff issues and needs to determine workable solutions.

User Support & Training
- Maintain up-to-date documentation on supported systems and software.
- Set up, maintain, and repair Windows/Linux systems.

Maintain Operational Environment
- Software license and asset management.
- Track and maintain the assortment of lab computers making sure that backups and spare parts are readily available.
- Coordinate with corporate IT and Security teams to ensure compliance with policies.

**WHO YOU ARE**
- Degree or certification in Computer Science, Information Technology, or related field.
- 3+ years of experience with legacy as well as modern computers and operating systems (Windows XP, 7, 10, 11, Linux).
- 3+ years of experience providing Level 2 and/or Level 3 IT Support.
- Familiarity with JIRA, advanced interfaces and systems including PLCs, interfacing with custom hardware, standard and non-standard communication (WiFi, LoRa), microcontrollers (Arduino) and cloud computing infrastructure (AWS) are assets.
- Experience with cloning/imaging software and different operating systems
- Knowledge of Mobile Device Management tools
- Experience with Active Directory or Entra AD

As part of the recruitment process for this position, you will be required to submit your latest citizenship and/or permanent residency information. This information will be used to comply with U.S. Export Control Laws and Regulations.

**WHY WORK WITH US**
- Competitive pay and generous benefits (medical, dental, vision, wellness, RRSP/401K Matching)
- Expected salary:_ _$59,755 - $66,785 CAD
- Flexible vacation policy
- Annual fitness reimbursement
- Strong sense of camaraderie, mutual respect, and shared goals among colleagues
- Support for community through charitable alliances
- Professional and career development opportunities
- Wellness resources and support from management

Technology knows no bounds, and neither does TechInsights. Bringing together talented humans from different perspectives, backgrounds and abilities is something we take seriously. We’re committed to building an inclusive environment that welcomes you to be your authentic self and allows us to push past the boundaries together.

FNehvio3aY

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