Human Resources Manager

7 months ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

Niagara Falls-based **_Canadian Niagara Hotels Group of Companies_** is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few_. _ Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

**Overview**

Reporting to the Assistant Vice President of Human Resources (AVP) the Human Resources Manager oversees the Talent & Culture functions of the hotel and supports the General Manager & AVP, in the implementation of strategy and programming that positions Sheraton Fallsview as an employer of choice in Niagara Falls.

**Essential Duties and Responsibilities**:
Recruitment:

- Accountable for driving the recruitment processes and strategies for all departments.
- Develop and promote an engaging employee experience to create a positive, team focused culture.
- Ensure the delivery of a consistent, professional and compelling communications strategy to support business and culture objectives.
- Develops custom recruitment information for job boards and postings. Liaises with Marketing to support advertising on company website, social media sites, selected vendor websites and job boards.
- Develop and implement first-in-class onboarding for Associate’s & Leaders, driving increased satisfaction and retention including routine follow-up with Associate’s at key-points in their onboarding journey.
- Research, plan and participate in recruitment trips to key employment markets and partner schools
- Required to leverage all avenues of immigration and mobility program to maximize applicant pool

Culture:

- First and foremost, acts as the chief advocate for Associate’s and their safety & engagement.
- Builds trusting relationships across the organization as a key member of the hotel Leadership Team.
- Develops and implements a learning & development program which supports the hotels Four Diamond positioning.
- Champion of MGS and the employee discount program and incentives.
- Collaboratively works with Operations Managers, union representatives and Human Resources team to achieve continuous improvement
- Subject matter expert on all legislation, policies and procedures and collective agreements
- Assists with interpretation of collective agreement
- Manages the employee contract renewal process with the operations team to include identification of high potentials as well as below standard performers, succession planning, promotions, transfers; creates appropriate action plans
- Develops and implements internal communication strategy supporting a ‘one Team’ approach to service standards.
- Provides accurate, timely responses to employee and management inquiries regarding policies and employment legislation
- Monitors key performance indicators such as retention rates and utilizes tools such as exit interviews and develops appropriate opportunity strategies.
- Partners with AVP, HR and VP, Labour Relations on high risk situations to ensure CNH adheres to company policy and legislative requirements to limit exposure
- Facilitates appropriate record keeping & documentation.
- Leads and facilitates all workplace investigations

**Required Education & Experience**:

- University degree or college diploma in Human Resources, Business Administration or related discipline
- Minimum 3 years of progressive Human Resources leadership experience
- Experience working in a unionized and non-unionized environment an asset but not required
- Excellent communication, interpersonal, and organizational skills
- Ability to handle multiple projects and meet deadlines as required
- Knowledge of workplace legislation
- Advanced computer knowledge (Microsoft Office - Word, Excel, PowerPoint)

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

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**Benefits**:

- Dental care
- Extended health care
- Life insurance

Application question(s):

- Have you ever been convicted of a criminal offense?

Work Location: In person

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