Human Resources Manager

5 months ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few_. _Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

**Overview**

Reporting to the Assistant Vice President of Human Resources (AVP) the Human Resources Manager oversees the Talent, Culture and Employee Relations/ Labour Relations functions for the Sheraton Fallsview Hotel..

**Essential Duties and Responsibilities**:

- **Recruitment & Onboarding**_:

- Accountable for driving the talent recruitment processes and strategies for assigned business units, in co-operation with the CNHI recruiting team
- Implementing best-in-class onboarding for Associate’s & Leaders, driving increased employee satisfaction and retention including routine follow-up with Associate’s at key-points in their onboarding journey.
- Leverage available avenues of immigration and mobility program to maximize applicant pool
- **Culture**:_
- First and foremost, acts as the chief advocate for Associate’s and their safety, engagement, and development.
- Builds trusting relationships across the organization as a Senior leader of the Employee Services team.
- Develops and promote an engaging employee experience with business unit management to create positive, team focused cultures.
- Ensures the delivery of a consistent, professional and compelling communications strategy to support business and culture objectives, customized to assigned business concepts
- Monitors key performance indicators such as retention rates and utilizes tools such as exit interviews and develops appropriate opportunity strategies.

L_**earning, Development, & Succession Planning -**_
- Develops and implements a learning & development program for assigned business units
- Helps business units identify of high potentials as well as below standard performers, succession planning, promotions, transfers; creates appropriate learning/ development action plans
- Provides accurate, timely responses to employee and management inquiries regarding policies and employment legislation
- **Employee Relations/ Labour Relations**_.
- Collaboratively works with Operations Managers, union representatives, as applicable, and Human Resources team to expeditiously resolve complex workplace concerns and disputes
- Subject matter expert on all legislation, policies and procedures and collective agreements applicable to assigned business units
- Leads and facilitates required dispute resolution and workplace investigations for assigned business units

**Ideal Qualifications**:

- University degree or college diploma in Human Resources or related Human Resources experience
- Excellent communication, interpersonal, organizational, and persuasion skills
- Previous experience in dispute resolution; good conflict resolution skills
- Experience working in a unionized and non-unionized environment an asset
- Ability to handle multiple projects and meet deadlines as required
- Knowledge of Ontario workplace legislation
- Advanced computer knowledge (Microsoft Office - Word, Excel, PowerPoint)
- Familiarity with Ceridian Dayforce HRMS system a definite asset

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit **CNHCAREERS.CA**

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Human resources: 3 years (preferred)

Work Location: In person

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