Assistance Team Leader

3 months ago


Toronto, Canada Zurich Insurance Full time

**Are you ready for an adventure in Travel Assistance?**
- At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.- Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.- WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide.**So, what’s our mission?**
- Protecting travellers - and supporting those responsible for their safety - is our business.- We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the UK, responding to the cries for help we receive from travellers across the globe.**So, what’s the job?**
- Our Assistance Case Managers are responsible for providing our customers with the after care and logístical problem solving support they need when something goes wrong in their travels. High-performing, empathetic and multilingual, our Case Managers are great at what they do: bringing travellers home safe, or helping them continue on with their travels as needed. In this role:

- You’ll lead a team of Case Managers to meet operational performance and development objectives and lead the team to contribute to business growth and success.
- You’ll set performance and behavioural expectations with team members and provide feedback and coaching to improve metrics relating to attendance, adherence, and customer experience.
- You’ll be the escalation point for your team, providing direction to case managers and the customer to enable resolution where required.
- You’ll identify areas of professional development for your team members, providing mentoring and guidance to develop in their roles and to support their career development.
- You’ll lead your team to ensure the best possible service for our customers, and keep them motivated during times of uncertainty and change.
- You’ll conduct call quality audits and case reviews and provide coaching sessions on areas identified for improvement.
- You’ll ensure that all confidential information is handled in accordance with Company protocols and procedures.

**And what are we looking for?**
- We are looking for team members who have a genuine desire to help people and save lives.- You’ll have experience leading a team in a customer service context
- You’ll be passionate about developing and leading a high performing team that embodies our values and behaviours in all customer and colleague interactions
- You’ll have well-developed interpersonal and communication skills to build and maintain effective relationships with your staff, with proven ability to lead and manage change within a team
- You’ll have experience building relationships with colleagues and influencing and collaborating across all levels of a business
- You’ll have highly developed critical thinking and problem-solving skills and the capacity to prioritise and manage complex cases
- You’ll be passionate about creating a team culture of collaboration, engagement and commitment to customer service and care
- You’ll be bilingual, ideally in French & English.
- You’ll need to be available to work four 10-hour shifts per week, across a 7-day rotating roster between the hours of 7am - 10pm with occasional overnight shifts.

**So, why choose us?**
- We value optimism, caring, togetherness, reliability and determination.- We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.**Career growth.** This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.**Take the time you need, for you and your community. **We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), along with 5 days personal leave and a comprehensive paid parental lea



  • Toronto, Ontario, Canada Europ Assistance Full time

    About the RoleEurop Assistance Canada, a leading provider of travel assistance services, is seeking an experienced International Assistance Claims Coordinator to join its team in Canada.Key ResponsibilitiesClient Support: Provide professional, attentive, and empathetic service to clients when initiating claims and offering on and post-trip assistance in a...


  • Toronto, Ontario, Canada Europ Assistance Full time

    Job SummaryWe are seeking an experienced Multilingual Case Manager to join our team at Europ Assistance Canada. This role is responsible for delivering professional, attentive, and empathetic service to clients in a 24/7 environment.Key Responsibilities:Identify client's primary needs, offer value-added advice, and proactively triage and action claims to...

  • Team Leader

    6 months ago


    Toronto, Canada Pilgrim North America Inc. Full time

    Join Pilgrim's expanding team at our new store located in CF Toronto Eaton Center as a full-time team leader. We're looking for a passionate individual with sales skills. If you possess strong communication skills and enjoy connecting with clients to enhance their experience, then this opportunity is perfect for you. In our fast-paced and creative...


  • Toronto, Ontario, Canada Europ Assistance Full time

    Role OverviewWe are seeking a highly skilled and dedicated Case Manager to join our Travel Assistance team in Canada. As a key member of our team, you will be responsible for delivering exceptional service to clients, providing expert support and guidance throughout their journey.Key ResponsibilitiesClient Service: Provide professional, attentive, and...

  • Team Leader, Visual

    6 months ago


    Toronto, Canada CRATE & BARREL Full time

    We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings...

  • Sales Team Leader

    3 weeks ago


    Toronto, Ontario, Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and driving business results? We are seeking an experienced Sales Team Leader to join our retail team at Best Buy.About the RoleWe are hiring for an Assistant Retail Manager position, which we call an Assistant Store Leader. As a key member of our sales team, you will lead and coach a group...


  • Toronto, Canada Sinai Health Full time

    Sinai Health is seeking a Dental Assistant Team Leader to join our team. Under the direction and supervision of the Clinic Manager, you will provide oversight to the daily operations of the clinical team. About the Department of Dentistry Dentistry at Mount Sinai Hospital has evolved from a volunteer clinic in the 1950s to one of Canada's largest and most...


  • Toronto, Canada Whole Foods Market Full time

    Job Description Assists the Team Leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and...

  • Team Leader Afternoon

    6 months ago


    Toronto, Canada Positive Fulfillment Services Ltd. Full time

    **Monday to Friday - 4:30 pm to 12:30 am shift** **Basic Function**: As a Team Leader, you will have the opportunity to lead and develop team members assigned to you. The main focus of the Team Leader is to assist the Production Supervisor in the day to day management of team members, as well as performing basic warehousing duties. You will be responsible...

  • Team Leader, Sales

    6 months ago


    Toronto, Canada CB2 Full time

    CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment. If you're creative, team spirited and have a passion for modern design, then join the...

  • Team Leader

    2 weeks ago


    Toronto, Ontario, Canada Savers Full time

    Job Title:Team Leader">About the Role:At Savers, we are on a mission to champion reuse and inspire a future where second-hand is second nature. As a Team Leader at one of our stores, you will play a crucial role in driving business results and empowering your team members.Responsibilities:You will be responsible for making important decisions that impact the...

  • Team Leader

    3 weeks ago


    Toronto, Ontario, Canada Boston Pizza Full time

    Job Title: Team LeaderBecoming a team leader at Boston Pizza is an exciting opportunity for motivated and skilled individuals to take on new challenges.Job Summary:We are looking for a dynamic team leader who will oversee the smooth operation of our food service area, ensuring that customers receive exceptional service and high-quality food.The successful...

  • Cleaning Team Leader

    3 weeks ago


    Toronto, Ontario, Canada BGD Solutions Full time

    Job Title: Cleaning Team LeaderWe are seeking a highly organized and experienced Cleaning Team Leader to join our team at BGD Solutions.Job DescriptionThe successful candidate will be responsible for supervising and coordinating the activities of cleaning staff, ensuring that all tasks are completed efficiently and effectively.This role requires strong...

  • Warehouse Team Leader

    6 months ago


    Toronto, Canada Nestle Operational Services Worldwide SA Full time

    **A little bit about us** Nestle is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favourites and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to...


  • Toronto, Ontario, Canada The Subway HR Team Full time

    We are seeking a Strategic Communications Leader to join our team in Canada. This role will focus on providing strategic communications counsel for business and developing franchisee-facing content.Key Responsibilities:Content Development: Provide guidance on communications strategy and develop high-quality content, including bilingual videos, webinars,...


  • Toronto, Ontario, Canada Kleenway Building Maintenance Services Inc Full time

    Job Title:Maintenance Team LeaderAbout the Role:We are seeking a highly skilled Maintenance Team Leader to join our team at Kleenway Building Maintenance Services Inc. As a key member of our operations team, you will be responsible for supervising and coordinating the activities of maintenance workers.Key Responsibilities:Supervise and co-ordinate the...


  • Toronto, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business areas: Nestle Canada Inc.** **Job title: Maintenance Team Leader** **Location: Toronto, ON located at 72 Sterling Rd, Toronto, ON M6R 2B6** **A little bit about us** Nestle is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favourites and are present in 190...

  • Team Leader

    1 week ago


    Toronto, Canada Keller Williams Advantage Realty Full time

    **Compensation**: - Base Salary: $75,000 - $85,000 - OTE: $120,000 - $125,000 - The commission is based on the Team Leader’s productivity. **Compensation**: $120,000 - $125,000 yearly **Responsibilities**: **Responsibilities**: - Lead the Market Center and implement OP’s vision - Use Growth Initiative tools to hit goals for appointments, recruits,...


  • Toronto, Ontario, Canada Royal Paan Full time

    Join Royal Paan as an Executive Chef and Team Leader, where you will oversee the preparation and presentation of meals in a fast-paced environment. The ideal candidate will have experience leading teams and managing kitchen operations, with excellent communication skills and attention to detail.About the RoleWe are seeking a highly motivated and organized...

  • Team Leader

    6 months ago


    Toronto, Canada Appletree Medical Group Full time

    **Team Leader / Superviosr** **Who We Are**: Appletree Shared Services Corporation is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright and...