IT Support Specialist

1 month ago


Mississauga, Canada EN3 Solutions Ltd. Full time

**Job Functions**
- Receives, logs, triages, repairs and routes support calls.
- Provides end-user support and technical issue resolution
- Troubleshoots/repairs personal computer-based system access software and security software.
- Troubleshoots/repairs terminals, printers, personal computers, and basic network devices.
- Isolates cable problems at the desktop.
- Customizes personal computer configurations to enhance performance.
- Administration of Intranet, ticketing and other Service Desk support systems
- Setup and configuration of laptops and PCs
- Perform creation of new accounts
- Maintains and supports patient rights to care, privacy, and respect.
- Assists with project execution
- Other duties as assigned.

**Required**:

- 2+ years supporting a large enterprise network environment. Two years of education or industry certification such as Cisco, Microsoft, Epic, A+, Network+, etc. may substitute for one year of required
- Comprehensive understanding and experience configuring and troubleshooting:

- Microsoft Server operating systems and common server hardware configurations such as RAID.
- Security suites and business continuity products such as anti-malware suites and enterprise file backup
- Network concepts such as OSI, TCP/IP, DNS, and DHCP.
- Demonstrated analytical, problem-solving, and project management abilities.
- Ability to communicate effectively both orally and in writing.

**Salary**: $20.00-$25.00 per hour

Expected hours: No more than 44 per week

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- Mississauga, ON L5S 1V9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 2 years (required)

Work Location: In person



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