Desktop Support Specialist

3 weeks ago

Mississauga, Canada Sofina Foods Inc Full time

**About us**:
Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products in Canada and Europe. Our family of brands include Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher’s, Vienna, Riserva and Zamzam in Canada; and Youngs, Greenland and Karro’s in UK. We are also the exclusive Canadian distributor of Italy’s finest Rio Mare, Lavazza products and Kicking Horse Coffee in Canada.

**Position Summary**:
The Desktop Support Specialist will supply support such that the Information Technology meets (and/or exceeds) IT Customer Service Level Agreements (SLAs). The Desktop Support Specialist will provide recommendations & standardization, deployment and maintenance of “client side” information technology solutions. Additionally, this role will support the IT Infrastructure Team as well as provide support to IT/OT related projects. Most importantly, the Desktop Support Specialist will be “IT customer centric”, seek to resolve IT issues quickly, effectively and minimize business interruption.

**Key Accountabilities**:

- Respond to Service Requests, install, configure, update, troubleshoot, and assist users on all desk-side information technology (such as PCs, laptops, thin clients, printers, landlines, smartphones, and peripherals).
- Administer user accounts (Active Directory, MS Azure, MS Intune), and file sharing permissions.
- Research latest information technologies that could be of value for Sofina Foods.
- Document IT assets (software, software licenses and hardware).
- Process IT related documentation and client-side software and hardware asset management.
- Ability to adjust to new responsibilities as technology changes.

**Requirements**:

- College Diploma or University Degree in Information Technology.
- Prefer 2 years or more experience supplying end user support.
- Experience with supporting office networks of computers, and peripherals in a mid-size company.
- Experience with Smart Phones, PC’s/ laptops, printers, switches, hubs, Cisco/HP products, SAN’s, and wireless technologies.

Sofina Foods Inc.is a privately owned Canadian company headquartered in Markham, Ontario, Canada dedicated to providing great-tasting, high-quality food products for consumers.
Our workforce is exceptionally diverse with professional opportunities across many functional areas of our business.

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