Help Desk Resource

7 days ago


Gatineau, Canada I & J Contracting Inc. Full time

Our Client is looking to take on multiple Help Desk resources to help hands on in resolving issues and organizing equipment for various team members and employees.

*They will be required to go into the office 2-3 times a week primarily for the purpose of receiving or issuing equipment etc. No one works in the office so they will be the only person in the office.

Toronto, ON

**Responsibilities**
- Require two help desk resources, standard skills, desktop, mobile, some VPN, networking etc.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

**Requirements**:

- Require two help desk resources, standard skills, desktop, mobile, some VPN, networking etc.
- Proven experience as a help desk technician or other customer support role
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered

**Salary**: $23.00-$27.00 per hour

**Benefits**:

- Dental care
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person



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