Technical Support Analyst

7 days ago


Gatineau, Canada Innovatia, Inc Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
**Work setting**:

- Help desk
- Government department and/or agency
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Certificates, licences, memberships, and courses**:

- Cisco certified network associate
- Microsoft certified solutions associate (MCSA)
- VMware certified professional
**Computer and technology knowledge**:

- Information Technology Infrastructure Library (ITIL)
- Linux
- Networking software
- Networking hardware
- Networking security
- MS Windows
**Security and safety**:

- Enhanced reliability security clearance
- Confidential security clearance
- Criminal record check
**Transportation/travel information**:

- Own transportation
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- As per collective agreement
**Long term benefits**:

- Deferred Profit Sharing Plan (DPSP)
- Group insurance benefits
- Life insurance
- Long-term care insurance
- Other benefits
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:

- Wellness program



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