Customer Service Specialist

3 weeks ago


Toronto, Canada Water Babies Full time

Ask yourself

**Do you enjoy talking and communicating with all kinds of people?**

**Do you enjoy helping people take part in positive and fun activities?**

**Do you enjoy being organized and process driven?**

**If you answered “yes” to these questions, then you are not just looking for a job but something more, and Water Babies could just be for you**

**Water Babies Background**

Founded in the UK, Water Babies is the world’s largest, most professional baby and toddler-swimming franchise business teaching over 54,000 babies and toddlers (Ages 0-5, our youngest client was just 1 day old) per week through an international network of 70+ franchise outlets across 6 countries; the UK, Ireland, Netherlands, China, Germany and Canada.

We aim to transform the experience of swimming into something magical that gives generations of our children the gift of a lifetime skill that while developing them cognitively and physically quicker than their peers is above all else memorable, inspiring and fun.

**Job Overview**:
**Responsibilities**:

- To manage, record and report on complaints & customer feedback received and any relevant outcomes
- To attend at pools and provide customer service as needed.
- To coordinate and maintain our client administration operational procedures.
- To execute day to day operational interaction with our pool teams
- To take responsibility for the management of our CRM
- To track, record and manage incoming records from the pools
- To coordinate and direct the planned booking periods for the business
- To enhance the relationships with pools whenever possible
- To ensure all accidents are clearly documented, actioned and reported
- To be responsible for the coordination and reporting on the pool margins, utilization, customer retention, client numbers as part of the monthly/termly business planning review processes to meet the business KPI’s
- To provide back up and support to the whole team
- Any other duties as may be deemed appropriate.

**Person Specification**:
We are looking for someone who:
Intellectual Capability
- Is able to independently manage their own time
- Can multi-task
- Takes responsibility for solving problems as they arise
- Is able to create order and process
- Completes tasks with attention to detail and high standards

Personal Motivators
- Enjoys talking to lots of different people
- Gets a buzz from having lots of balls in the air at once
- Enjoys meeting customers’ needs
- Likes to enthuse others about Water Babies

Resilience
- Shows positive emotions to customers
- Remains calm with difficult customers
- Is able to understand the feelings of others

Interpersonal Dexterity
- Builds rapport quickly over the telephone
- Able to communicate clearly
- Can explain concepts simply and confidently

**Salary**: $45,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Drivers License (preferred)

Work Location: In person



  • Toronto, Canada Homepro Pest Control Full time

    Get started on an exciting career at Homepro Pest Control! We are looking for a Customer Service Specialist to join our growing team. Homepro is a leading pest control provider servicing residential and commercial clients across Ontario. Homepro is a fast-growing company with an incredible team and a friendly, inclusive environment. We are committed to the...


  • Toronto, ON, Canada United Continental Holdings Full time

    United Continental Holdings is looking for a detail-oriented and independent Online Customer Service Specialist to join our team in Vancouver, British Columbia, Canada. As an Associate Level employee, you will be responsible for providing exceptional customer service to our online customers. Responsibilities: - Respond to customer inquiries via email,...


  • Toronto, ON, Canada Booz Allen Hamilton Holding Full time

    We are looking for a dedicated and hardworking Customer Service Specialist to join our team at Booz Allen Hamilton Holding. This is a remote work position based in Vancouver, British Columbia, Canada, and is part-time with an Associate level seniority and requires a minimum of 3 years of experience in a similar role. As a Customer Service Specialist, your...


  • Toronto, Canada Univar Solutions Full time

    A Place Where People Matter.  Start your career journey with Univar Solutions!  Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.  Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders...


  • Toronto, ON, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel. L’utilisation du masculin à pour but d’alléger le texte Lancée en 2006, la marque Joe Fresh offre un style à la fois moderne et accessible dans des...


  • Toronto, ON, Canada Booz Allen Hamilton Holding Full time

    We are looking for a dedicated and hardworking Customer Service Specialist to join our team at Booz Allen Hamilton Holding. This is a remote work position based in Vancouver, British Columbia, Canada, and is part-time with an Associate level seniority and requires a minimum of 3 years of experience in a similar role. As a Customer Service Specialist, your...


  • Toronto, Canada Mintz Global Screening Full time

    Position Summary:  Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Customer Excellence Specialist  is responsible for the day to day interactive needs of clients (both external and internal). They will act as a liaison between clients, external applicants and others to...


  • Toronto, Canada Canadian Tire Corporation Full time

    **What you’ll do** The Customer Research Specialist is a key member of the Customer Research Team and will work closely with the Senior Consultant of Qualitative Research. This person will be tasked with providing consumer-based counsel to key businesses by initiating and conducting primary Qual & Quant research. In leveraging Canadian Tire’s Consumer...


  • Toronto, Canada Chemtrade Full time

    **Job Description**: **Scope of the Position** The Customer Service Specialist is the primary contact for customers, carriers, and suppliers for all Customer Support activity. CSR is responsible for maintaining carrier dispatcher relationships to ensure product and service continuity to Chemtrade customers. CSR is also a primary contact to liaise between...


  • Toronto, Canada JK Recruitment and Staffing Full time

    Full job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...


  • Toronto, Canada JK Recruitment and Staffing Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...


  • Toronto, Canada Kuehne+Nagel Full time

    We are looking to hire a Customer Service Representative for our Road Logistics division/office based in Toronto. - ** Your Role **:The Customer Service Representative Dispatch is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution...


  • Toronto, Canada Plusgrade Full time

    Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...


  • Toronto, Canada Viv Technologies Inc. Full time

    **Customer Adoption Specialist** **Viv Technologies** At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators....


  • Toronto, ON, Canada Daifuku Co Full time

    Responsibilities Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support They respond to all client communication via email and provide client support...


  • Toronto, Canada Workplace Options Full time

    Workplace Options is the world's largest integrated employee support services and work-life provider. Drawing from an international network of credentialed providers and professionals, we provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues,...


  • Toronto, Canada Salus Technologies Inc Full time

    **Customer Support Specialist** **Who’s SALUS?** For companies in the construction and labour industries, safety is mission-critical. It touches every employee who sets foot on a job site, affecting culture and morale, project deliverables and timelines, profitability and reputation. It’s a highly complex ecosystem with countless requirements - all of...


  • Toronto, Canada Canopy Growth Corporation Full time

    The Company BioSteel is leading the wave of healthy sports drinks in the market. We are not just talking about a ‘better for you’ product, but rather one that redefines sports drinks. BioSteel is unmatched in the market and is proud to be raising the bar on consumer expectations of sports drinks and has become the #1 purchased product in professional...


  • Toronto, Canada Little Dribblers Inc. Full time

    **Little Dribblers** - _The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! _ Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to engage...


  • Toronto, Canada Workplace Options Full time

    Workplace Options is the worlds largest integrated employee support services and work-life provider. Drawing from an international network of credentialed providers and professionals, we provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues,...