Network Administrator

6 months ago

New Westminster, Canada Lanetco Computer Networks Inc. Full time

The Network Administrator role is to ensure the stable operation of client computer software systems and network connections. This includes installing, configuring, maintaining, supporting, and optimizing all network software and communication links. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion, and provide end user training where required.

**Essential Duties and Responsibilities**:

- Support Customer Networks ranging in size from 15-150 computers.
- Support multi-hardware vendor networks on Windows platforms.
- Support Microsoft platforms including support of Active Directory, MS Exchange and Group Policy.
- Support Firewall/VPN with specific attention to Watchguard, HP, and Sonicwall products.
- Support virtualization technologies such as Citrix, VMWare and Microsoft.
- Coordinate with users, network providers, vendors and other support staff to implement new network deployments while maintaining the existing network environment.
- Coordinates with consultants and vendors for network hardware, software, etc.
- Project Management and Documentation.
- Demonstrate excellent interpersonal communication skills and should be detail-oriented.
- Use of the company CRM trouble ticket and time entry system.
- Use of the company MSP system.
- Development, delivery and maintenance of assigned client projects.
- Development of business image through community and industry group participation
- Support of assigned product sales cycle including participation in discovery meetings, proposal development and product demonstrations.
- Consulting, fit gap and needs analysis to recommend the appropriate software and service Solution.
- Project progress reporting with project management teams and staff on the implementation of the purchased solution. Coordination of responsibilities during the implementation process.
- Defining and/or delivery of customization of the software solution based upon information gathered during the needs analysis.
- Evaluation of current business processes to identify and implement the areas for controls and procedures.
- Illustrate and train clients on the use of the software functionality, periodic procedures and management reporting.
- Management of a specific group of clients in a timely, efficient and professional manner.
- Participation in product information seminars to market solutions and services.
- Attendance at technical seminars on industry solutions for professional development and product knowledge.
- Development, delivery and maintenance of all client project training programs and documentation.
- Attendance at team meetings and assigned supplier events
- System documentation maintenance and review in ConnectWise
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

**Additional Duties and Responsibilities**
- Improve customer service, perception, and satisfaction
- Fast turnaround of customer requests
- Ability to work in a team and communicate effectively
- Participate in development and delivery of internal best practices
- Escalate service requests that require engineer level support
- Identify and initiate sales opportunities
- Responsible for entering time and expenses in ConnectWise as it occurs
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
- Enter all work as service tickets into ConnectWise

**Skills and Abilities**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Professional IT Certifications, such as: Microsoft, Citrix, Cisco, WatchGuard, and SonicWall
- Identify, research, evaluate, and implement emerging Windows and other relevant computer technologies
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast moving environment

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime

**Education**:

- DCS / DEC (preferred)

**Experience**:

- computer networking: 2 years (pref

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