Supervisor, Service
6 months ago
At SMS Equipment our **Service Supervisors** are charismatic leaders who love being a part of an essential and dynamic team. In this role, the **Service Supervisor** is responsible for the safe, efficient and economical operation of the branch. We are looking for a leader who will bring their own insight, experience and positive influence to the team.
The shift rotation for this position is **14x14.**
**Responsibilities include but are not limited to**:
- **Oversees shop facilities and service operations** **by ensuring operational requirements are met by supervising, coordinating and scheduling the activities of trades people. Prepares service quotes for both internal and external customers. Assures a quality product by conducting in-process inspections and evaluating the finished product. Prepares warranty claim repair orders and coordinates work through other functions such as parts and warranty claims.
- **Supervisory Responsibilities** include supporting and developing staff by providing or arranging training on assigned tasks and tracking their training. Review schedules to ensure trades people are allocated correctly and each department has the support they require. Ensure department activities are completed in compliance with safety, health and environmental standards, company rules and other applicable legislation. Ensures payroll and human resources policies and procedures are met and enforced.
- **Customer Service** **is provided by assisting customers with service information and resolving service problems by providing solutions and following up to ensure resolution. Prepares reports and quotations as required. Serves as back-up to the Service Manager with customers.
**Qualifications include**:
The incumbent will have a minimum of 3 years’ experience as a qualified tradesperson in a relevant trade. Additional qualifications include:
- Requires Journeyman level certification in a relevant trade.
- Position requires a thorough knowledge of maintenance and repair of construction/mining equipment.
- Supervisory experience in an industrial environment is a requirement.
- Ability to oversee and coordinate a large shop operation.
- Must be an organized individual, self-motivated and a self-starter.
- Also requires knowledge of OH&S acts and regulations and equipment inspection requirements.
As part of our recruitment process you may be required to complete the following:
- Reference Check
- Assessments
- Drug and Alcohol Check
- Drivers Abstract
**_ We thank all applicants for their interest, however only those selected for interview will be contacted._**
SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include, competitive wages and a comprehensive group benefits plan.
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