Director Crisis Management

2 weeks ago

London, Canada The Canada Life Assurance Company Full time

Permanent Full Time

We are looking for a **_Director of Crisis Management _**.

The Director of Crisis Management leads the enterprise all hazards Crisis Management team in the Canadian business segment. This key senior role directs a team of highly experienced crisis management professionals from across the organization in the emergency response, incident management and crisis management processes.

This senior leader provides direction in resolving highly complex and time-sensitive issues across the enterprise, and partners with corporate senior leadership in critical decision making.

**What You will do**:
The Director will be accountable for the development, implementation, execution, and maintenance of the Incident Management (IM) and Emergency Response (ER) Plans for Canada. They will be responsible for consistently evolving and maturing the incident management/emergency response process/plans requiring collaboration with key stakeholders to identify response objectives and opportunities for improvement.

They will be responsible for establishing and managing governance and reporting requirements for first line of defense associated with program activities, as well as being accountable to develop and conduct annual training and exercises across a broad and senior audience.

They are accountable to ensure the team monitors the effectiveness of procedures during an incident as well as overseeing, tracking and providing updates on the status of action plans relating to Incident Management & Emergency Response issues and continuously revises and improves the processes and procedures as necessary.

This leader oversees, influences and ensures that all IM & ER plans within the Canadian business segment are compliant with all relevant policy requirements.

During an incident, this role leads the response facilitation for the Canada Crisis Management Team (CMT) and acts as the point of escalation for other response teams and functions within the Canadian business segment. This senior role serves as the linkage between the first line of defense and second line defense for issues relating to crisis management, as well as liaising with representatives from Great-West Lifeco.

A main deliverable from the Leader of the Crisis Management team is to ensure the overall risk from Incidents to the business is minimized, reducing/avoiding impacts which affect the core business & customers of the company.

Keeps up-to-date and knowledgeable regarding industry trends and emerging technologies in anticipation of new or revised business processes.

**What you'll bring**:

- Desired Designations/Certifications/Licenses: Business Continuity Management certification preferred (CBCP, CBCI, CEM, knowledge of Incident Command or Incident Management Systems).
- 5+ years' experience in developing crisis management and risk management planning, including business impact, emergency management and risk management.
- 5+ years' experience with leading and planning annual exercises.
- Strong organization, planning, and program/project management skills.
- Strength in building partnerships; working collaboratively with a variety of skills and levels and strong problem solving and analytical skills.
- Proven strength in driving business outcomes and results.
- Strong verbal and written communications.
- Extremely comfortable under pressure and in high stress situations
- Ability to work well with the business and technical teams.
- Adaptable to changing requirements and direction in a fast-moving environment.
- Drives results and changes processes to improve performance; creates a culture of accountability
- Ability to pivot and quickly change direction in response to changing priorities
- Effective team builder, proficient in coaching and mentoring Strong communication, collaboration and relationship building skills
- Relevant experience in banking and financial industry
- Experience leading or supporting the response to real-world incidents and emergencies.

The base salary for this position is between **$89,800.00****:

- $166,300.00** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our d

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