Community Manager

6 months ago

London, Canada York Property Management Full time

York Property Management is looking for a Community Manager to join our team in London, Ontario. The Community Manager will be based out of the Head Office in London and oversee Resident Managers and Cleaning Associates within London and the surrounding communities of Brantford, Ingersoll, and Woodstock. The Community Manager will report to the General Manager and will oversee all staff necessary to maintain the property and all buildings allocated to the community. The Community Manager must ensure that Customer Service is at the forefront through timely and effective response to resident concerns in a professional manner.

**Responsibilities**

Supervising Resident Managers (RM)
- Ensure RMs are posting payments, delivering late notices, sending collections reports to head office
- Ensure RMs Move-in residents properly
- Ensure RMs Move out residents properly
- Assist RMs in dealing with resident issues and disputes as they arise
- Assist RMs in chargeback process and administration duties
- Assist RMs in coordinating with maintenance to schedule residents move-ins
- Liaise with the Head office on behalf of RMs that require additional assistance

Oversee other Site Staff
- Ensure all site staff are maintaining their building in a safe, clean and appropriate manner while complying with building codes, rules and regulations
- Ensure all site staff are providing customer service to residents and dealing with issues that arise in a timely manner
- Liaise with Maintenance Coordinator to ensure Cleaning Associates maintain the premises of the building, interior and exterior, in a clean and safe repair and have what is required to complete the responsibilities
- Liaise with Maintenance Coordinator to ensure Maintenance Technicians are completing the required turnovers and work orders by providing them the proper information through the properties’ Managers
- Ensure Site Staff are complying with after hours’ emergencies and provide assistance with coordination of afterhours requirements
- Work with Human Resources on staff behavior and or performance issues, as well as Performance reviews and Improvement Plans

Mentor & Train Resident Managers
- Complete in-person training sessions with Resident Managers either one on one or in a group setting
- Conduct training seminars quarterly with Resident Managers and Staff
- Conduct and hold meetings with staff
- Conduct performance reviews

Recruitment, Onboarding, Management, and Offboarding
- Train new staff
- Approve/deny time off requests
- Analyze and resolve work problems or assist staff in solving work problems
- Network and engage in new industry practices

Administration
- Work with Compliance Department to ensure compliance and the safety of other residents
- Attend and participate in meetings with colleagues regarding a variety of topics
- Take on additional responsibilities as required to ensure success of all Site Staff

Attend site visits with Owners, Insurance Companies, Engineers, City Inspectors, etc.

Assist Director of Operations as required

**Knowledge, Skills, and Expectations**

The incumbent must demonstrate the following knowledge and skills:

- A minimum of two years of experience in property management
- A minimum of three years of experience in a leadership role
- Ability to use and/or learn and train others on how to use new technology
- Exceptional Leadership abilities
- Strong attention to detail and accuracy on documentation
- Demonstrated knowledge of Landlord and Tenant Act
- Excellent customer service and public interaction skills
- Effective verbal and listening communication skills
- Ability to remain calm in stressful situations and to maintain a high level of confidentiality

The incumbent must meet the following company-wide expectations:

- Maintain good attendance
- Represent York in a responsible, respectful, and professional manner
- Work with honesty and integrity
- Provide exceptional customer service
- Participate in all required training and follow set policies and procedures
- Maintain confidentiality with secure information
- Bring unresolved customer issues to your supervisor for resolution

York Property Management (YPM) manages 3,500+ residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs over 100 individuals working at head office, on site, or at various properties managed by YPM.

Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious.

Our vision is to create and maintain rental properties that all of our residents are proud to call home.

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