Customer Service Representative

2 weeks ago


Edmonton, Alberta, Canada Lakeview Daycare Full time
Customer Service Representative Job Description
  • Job Summary: We are seeking a skilled Customer Service Representative to join our team at Lakeview Daycare.
  • About the Role: As a Customer Service Representative, you will be the first point of contact for our clients and the public. Your primary responsibility will be to provide exceptional customer service, respond to inquiries, and resolve issues in a timely and professional manner.
  • Key Responsibilities:
    • Provide information and assistance to clients and the public
    • Answer and direct phone calls, and respond to emails and messages
    • Manage and maintain accurate records and logs
    • Perform various administrative tasks, including data entry and bookkeeping
    • Collaborate with the team to achieve goals and objectives
  • Requirements:
    • Secondary (high) school graduation certificate
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and under pressure
    • Strong organizational and time management skills
    • Proficiency in Microsoft Office and other administrative software
  • Work Conditions and Physical Capabilities:
    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Attention to detail
    • Sitting


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