Air Cargo Operations and Customer Service

4 weeks ago

Edmonton, Canada Airline Services International Inc. Full time

**Edmonton/Calgary Cargo Operations & Customer Service Coordinator**

**About us**

Airline Services International Inc. delivers tailor-made air cargo GSSA solutions. Headquartered in Ontario - Canada, ASI is a globally recognized GSSA with over 30 years of experience & a well-established list of principal airlines and customer forwarders.

**Air Cargo Operations and Customer Service Coordinator Job Responsibilities and Duties**:

- Process bookings & reservations by entering shipment details in Airline’s booking system
- Document all booking information using applicable software
- Complete call logs and reports
- Enter and audit rates per shipment in reservation system
- Complete tasks accurately and timely
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Research, identify, and resolve customer complaints using applicable software
- Provide product and service rate and other information to customers
- Research required information using available resources
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Ability to consistently enhance your knowledge through regular online and face-to-face training
- Other duties as assigned

**Air Cargo Operations and Customer Service Coordinator Qualifications and Skills**:

- Minimum High school diploma or equivalent
- 1-3 years of experience in Airfreight/Air Cargo customer service
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
- Ability to work different on weekends
- Experience in the air cargo industry required
- Additional language skills highly preferred
- Airfreight, Airline/GSA, Freight Forwarding experience is required and must have

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Application question(s):

- Do you currently reside in either Edmonton or Calgary, Alberta?

**Education**:

- Secondary School (required)

**Experience**:

- Air Cargo or Air Freight: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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