Indigenous Health Services

3 weeks ago

Ottawa, Canada Accreditation Canada Full time

Terms: Full-time permanent or contract position with benefits
- Salary:Commensurate with experience
- Location: Ottawa, Canada, Remote- Do you believe that everyone should have access to safe, high-quality care and that health is more than healthcare? If your answer is yes, we would like to invite you to join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.” During this journey HSO lives by its values of trust, inclusion, collaboration, innovation and learning, every single day- Health Standards Organization (HSO) is searching for a Client Engagement Lead who shares our passion for achieving quality health services for all. As the Client Engagement Lead in Canadian Accreditation, you will play a crucial role in the planning and delivery of quality improvement and performance to our clients. If you’re right for this role, you have a thoughtful and reflective approach, superior critical thinking skills, and are a team player, comfortable with innovation and embracing change with a willingness to develop new skills. The thought of building relationships and supporting our clients through a broad array of questions and concerns leaves you energized and excited. Discovering solutions to meet their unique needs and guiding them toward success motivates and drives you.**Let’s break it down. Your responsibilities include**:

- Leading the refinement of an Indigenous Accreditation Program, including the adaptation of quality and standard interpretation to support community-based Indigenous organizations
- Leading and enabling your team in the delivery of accreditation support and education services to our clients. We need you to coach and mentor your team of associates on project management skills to survey planning and other delegated duties.
- Responsible for developing and monitoring a business plan for growing the portfolio over time, in collaboration with the Enterprise and engaging valued partners.
- Staying on top of emerging trends, deepening corporate connection and knowledge.
- Building authentic and enduring relationships with staff, clients, partners, consultative, and operational committees and rallying alongside them to contribute to our collective goals.
- Identifying with clients and assessing their unique needs through an understanding of First Nations, Metis and Inuit perspectives on quality, the influence of culture, performance indicators, community, and the context of their organization.
- Lead will maintain a caseload of clients, and support the team by attending to complaints, concerns, and issues related to surveyor experience.
- Promote Indigenous health and wellness initiatives independently and with other stakeholders at various forums; and foster relationships, thought leadership and bring back learning to inform our work and engagement practices.
- Thinking proactively and identifying ways that the organization can further support cultural safety and humility throughout all programs, services, portfolios, and leadership activities.
- Monitoring and analyzing risks, challenges, and market conditions in order to execute organizational changes and solutions.
- Facilitate co-design initiatives, and support implementation of resources that support best practices and Indigenous ways of knowing, being and doing.
- Support accountability to HSO’s organizational commitment to anti-Indigenous racism and to promote a speak up culture when actions counter to these values are witnessed.

**You have a unique history. Does it include the education and experience listed below?**
- Master’s degree in a related field, such as Healthcare, Social Work or Business Administration.
- 5+ years of progressive and varied experience in client services, organization, and business development within the field of healthcare, or community and social services.
- Project Management experience.
- Team Leadership experience
- Knowledge of the health care environment.
- Tried and tested assessment, analytical, and critical-thinking skills.
- The ability to self-manage and prioritize competing priorities, including people management abilities - to successfully meet deliverables.
- Identifying, generating, advising, and executing new business opportunities and strategies.
- Ability to always lead with cultural safety and humility.
- Having an ongoing approach to learning about the historical and ongoing impacts of colonialism and Indigenous specific racism against Indigenous Peoples within health care.
- Exemplary relationship building and understanding and/or networks with First Nation, Inuit, and Métis peoples.
- Aptitude to respond to changing priorities and opportunities with tact, skill, and intention.
- Outstanding interpersonal skills including energy and a positive attitude.

**You’ll stand out if you...**
- Are a healthcare, community, or social

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