Lead Indigenous Patient Experience and Cultural
3 months ago
Summary: Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.
Reporting to the Provincial Executive Director, British Columbia Office of Patient-Centred Measurement (OCPCM) and the Co-chairs of the Indigenous Advisory Committee (IAC) of the BC Patient-Centred Measurement Steering Committee, the Lead, Indigenous Patient Experience & Cultural Safety Measurement is responsible for supporting the advancement of the measurement of Indigenous Cultural Safety (ICS) initiatives across British Columbia. The role involves leading and collaborating on the development and implementation of Indigenous PCM, as well as supporting health partners, including but not limited to the health authorities and the Ministry of Health, to interpret and take action on the results of Indigenous PCM activities. The role is accountable for identifying and analyzing health systems issues, obtaining information about emerging trends and needs for Indigenous PCM methods from a variety of sources and consulting with a range of partners to support the development, testing and implementation of Indigenous PCM and the reporting of distinctions based results.
The Lead taps into own experience and expertise to support the Indigenous Advisory Committee, the ED, OPCM and the OPCM team to ensure ICS measurement is embedded in the provincial PCM Action Plan and work plans. This is done with the goal of supporting improved patient experiences and outcomes for First Nations, M
- tis and Inuit in BC, as well as supporting provincial and regional measurement and monitoring of change over time in patient reports of unfair treatment and discrimination with the goal of eliminating racism in healthcare. The Lead serves as Secretariat to the IAC.
Qualifications / Skills and Education: University degree in a related field such as health policy, public policy, health administration, public health, political or social science, or an equivalent combination of education, training and experience plus three (3) years’ experience working for an Indigenous organization/program. Experience in a health care or research setting is an asset.
Pursuant to Section 41 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. We acknowledge the systemic racism, discrimination, and marginalization that create social inequities and barriers to achieving wellness among Indigenous Peoples, people of colour, and many other equity-seeking communities. We welcome applicants who bring distinct Indigenous lived experiences, Indigenous ways of knowing, narratives, and leadership, all of which bring a much-needed voice to the work we do.
Skills and Abilities
- Demonstrated knowledge and understanding of the root and past, present and ongoing harms of colonialism experienced by Indigenous Peoples, and the social, historical, jurisdictional, and lived experience of the cultural context.
- Demonstrated in-depth knowledge of the principles of Indigenous cultural safety and humility, and of the United Nations Declaration on the Rights of Indigenous Peoples.
- Demonstrated knowledge of the Truth and Reconciliation Commission of Canada 94 Calls to Action, Missing and Murdered Indigenous Women and Girls, and In Plain Sight.
- Demonstrated ability to work with qualitative and quantitative data.
- Demonstrated ability to effectively and tactfully communicate verbally and in writing.
- Demonstrated ability to respectfully and thoughtfully engage with internal and external partners to inform and seek feedback.
- Demonstrated ability to work with Indigenous communities and partners and build positive and meaningful relationships.
- Demonstrated ability to lead, problem solve, and utilize team building skills.
- Demonstrated ability to be self-directed, work independently and collaboratively in a work environment.
- Strong interpersonal and critical thinking skills.
- Proven ability to work well under pressure, either related to deadlines or unforeseen circumstances.
- Ability to operate related equipment, including computer hardware and software.
- Physical ability to perform the duties of the position.
Duties and Responsibilities: 1.Provides Secretariat support and coordination for all aspects of IAC meetings, processes, and partnerships in cultural safety and humility, including both the Committee’s just in time and strategic work, as needed. This can include coordinating meetings and preparing documents and presentation materials.
2.Engages with and holds space for First Nations, M
- tis and Inuit individuals to take part in safe conversations about patient experiences and outcomes and about their data flow, data needs and strategies.
3.Initiates, maintains, and develops strong working relationship
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