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Lead Indigenous Patient Experience and Cultural Safety Specialist
2 months ago
We are seeking a highly skilled and experienced professional to lead our efforts in improving patient experience and cultural safety for Indigenous peoples. As a key member of our team, you will be responsible for promoting a safe, respectful, and civil working environment for patients, residents, families, visitors, and staff.
About the RoleThis is a unique opportunity to make a meaningful impact on the health and well-being of Indigenous peoples in British Columbia. As the Lead Indigenous Patient Experience and Cultural Safety Specialist, you will work closely with our Provincial Executive Director, British Columbia Office of Patient-Centred Measurement (OCPCM), and the Co-chairs of the Indigenous Advisory Committee (IAC) to advance the measurement of Indigenous Cultural Safety (ICS) initiatives across the province.
Key Responsibilities- Provide secretariat support and coordination for all aspects of IAC meetings, processes, and partnerships in cultural safety and humility.
- Engage with and hold space for First Nations, Métis, and Inuit individuals to participate in safe conversations about patient experiences and outcomes.
- Initiate, maintain, and develop strong working relationships with colleagues, Indigenous and health system partners, and organizations.
- Proactively identify issues related to First Nations, Métis, and Inuit patient, family, and community experiences through environmental scanning, trend analysis, and evaluation of changing Nations' needs.
- Undertake document development, including procedures, guidelines, reports, briefings, presentations, and process documents related to Cultural Safety PCM.
- Facilitate an Indigenous-led approach to support the IAC and OPCM with development and/or adaptation of survey instruments, resources, processes, practices, and education.
- Seek feedback from and provide input to individuals and teams across the province on the implementation of the made-in-BC Indigenous Cultural Safety from the Patient Perspective Survey Module.
- Support the IAC to bring an Indigenous lens to the BCPCM Action Plan and as deemed appropriate by the IAC, Indigenous-led approaches to the Action Plan, taking into consideration both historical and current community perspectives and feedback.
- Test ideas and new approaches to Indigenous PCM as the OPCM embeds and expands Indigenous PCM into its work with the oversight of the IAC.
- Support analysis, compilation of data, and maintenance of databases related to BCPCM survey results.
- Support the OPCM and IAC with public and/or embargoed report launch activities, as needed, developing communication and information dissemination strategies with the IAC to bring awareness to data products and reports.
- Uphold Indigenous data governance principles in all aspects of BCPCM work that relate to Indigenous data, where applicable.
- Actively support health partners, including the health authorities/organizations and the Ministry, in understanding and operationalizing Indigenous data governance as it relates to PCM.
- Seek to understand the experience of Indigenous Peoples, using a strengths-based lens, in order to complete concise, objective, and evidence-based, culturally safe writing, and offering related recommendations that respect principles of self-determination.
- Provide updates on activities, including key challenges and successes, and complete various status reports, as well as annual progress and impact reports associated with the work of the IAC.
We are looking for a highly skilled and experienced professional with a strong background in Indigenous cultural safety, patient experience, and health care. The ideal candidate will have:
- Demonstrated knowledge and understanding of the root and past, present, and ongoing harms of colonialism experienced by Indigenous Peoples.
- Demonstrated in-depth knowledge of the principles of Indigenous cultural safety and humility, and of the United Nations Declaration on the Rights of Indigenous Peoples.
- Demonstrated knowledge of the Truth and Reconciliation Commission of Canada 94 Calls to Action, Missing and Murdered Indigenous Women and Girls, and In Plain Sight.
- Demonstrated ability to work with qualitative and quantitative data.
- Demonstrated ability to effectively and tactfully communicate verbally and in writing.
- Demonstrated ability to respectfully and thoughtfully engage with internal and external partners to inform and seek feedback.
- Demonstrated ability to work with Indigenous communities and partners and build positive and meaningful relationships.
- Demonstrated ability to lead, problem solve, and utilize team building skills.
- Demonstrated ability to be self-directed, work independently, and collaboratively in a work environment.
- Strong interpersonal and critical thinking skills.
- Proven ability to work well under pressure, either related to deadlines or unforeseen circumstances.
- Ability to operate related equipment, including computer hardware and software.
- Physical ability to perform the duties of the position.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about improving patient experience and cultural safety for Indigenous peoples, we encourage you to apply for this exciting opportunity.
How to ApplyPlease submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
