Account Manager

2 months ago

Mississauga, Canada Lapp USA Inc Full time

**Hybrid Role**

**Summary**:Under the general direction of the VP Sales Lapp Canada, this individual is responsible for providing support to customers and outside sales representatives, ensuring the customer’s needs are met. Primary activities in this role include making outbound calls to customers, processing requests for quotes, processing orders, supporting the full sales process (answering simple price and product availability questions, providing technical, solution orientated assistance, maintaining and developing quality relationships with clients, and following up with customers). This individual may also be involved in Customer Service related issues.

**Essential Duties and Responsibilities**:

- Process Request for Quotes (RFQ) by issuing SAP generated quote for all requests based on an understanding of market conditions and historical pricing
- Participate in internal collaboration in determining an appropriate course of action for a given sales opportunity based on set expectations that are consistent with the company’s strategic direction.
- Act as a liaison between the customer and departments within Lapp to ensure satisfaction based on the customer’s needs, costs and time constraints.
- Provides high level technical support (such as product identification and cross reference) or redirects technical inquiries to the appropriate Product Management contact.
- Proactively seeks customers through cold calling new potential customers, reconnecting with lapsed customers, and other customer opportunities.
- Assist in obtaining market data (including but not limited to competitor part numbers and pricing), and provide feedback to Management, Product management, and Sales Teams as needed.
- Assists customers to improve delivery dates by initiating expedites in SAP along with CSR.
- Investigates and resolves complaints and errors in service by working with both internal and external customers along with CSR
- Work in liaison with Sales manager to prepare annual stock rotations.
- Receives, enters and verifies orders from customers.
- Track and manage win ratio and profitability based on set expectations
- Process sample requests.
- Provide direct support to the Outside Sales Representatives by assisting with administrative tasks when necessary

**Qualifications**:

- Bachelor's degree from an accredited college or University
- Minimum of five years of related experience and training or equivalent combination of education and experience in the wire and cable industry.
- Bilingual preferred (English/French)

*LAPP is an Equal Opportunity Employer*

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