Associate Field Service Representative

6 months ago

Waterdown, Canada Stryker Full time

**Why customer service at Stryker?**:
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)

**Who we want**:

- ** Self-directed initiators.** People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- ** Customer-oriented achievers.** Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
- ** Analytical problem solvers.** People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

**What you will do**:
You will be the local Stryker representative to for our customers in the Atlantic
- Canada territory. You will be responsible for providing technical support and field service support that exceeds our customer expectations. This individual must serve as a contributing member of the Service Team while championing Stryker’s Vision, Promise, and Mission.

You will travel up to 50% of the time to any other Province or Territory within Canada for Field service calls, customer training, or daily backfill of other technical duties.

**You will**
- Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.
- Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
- Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow-up.
- Provide post-sale in-servicing on equipment operation and maintenance
- Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable, or any other related services required by a client.
- Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, and provide new product information to customers.
- Maintain an accurate inventory of Stryker equipment and parts.
- Other duties as assigned by Manager/Supervisor
- Abide by and support the policies set forth in the Stryker Code of Conduct
- Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
- Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
- Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy.

**What you need**
- Post-Secondary Diploma required, University Degree Preferred
- Related technical experience in the field
- Background from a Technical School in Mechanical, Electronics or Electrical Background
- Must hold a valid driver’s license and maintain an outstanding driving record
- Ability to work independently on a flexible schedule
- Ability to read and understand technical drawings
- Ability to troubleshoot technical issues and perform technical repairs
- Strong time management skills, ability to manage multiple functions and adhere to daily deadlines
- Knowledge of proper lifting/body mechanic techniques
- Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered

**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

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