Manager, Field Service
7 months ago
**Why customer service at Stryker?**:
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)
The Manager, Field Service will manage the Service Reps that focus on our Acute Care, EMS & Physio Control businesses.
**Who We Want**:
**Dedicated Leader**s. People who seek out the right business solutions and can influence groups and individuals both with customers as well as internally.
**Achievers**. People who thrive in a fast-paced environment and are not afraid to go the extra mile for the good of the team.
**Collaborative Partners**. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
**What you will do**:
You will grow service-related revenue to attain monthly, quarterly and annual forecasts and goals.
Drive and sustain employee engagement while upholding standards and company policy.
Legal compliance including ISO standards and FDA compliance.
Drive and report field service metrics to defined goals.
Carry out management policies.
Supervise the completion of field upgrades and actions in a timely manner.
Manage financial responsibility and budgetary accountability of the field service region.
**Supervisory Responsibilities**:
Responsible for respective field service region
Responsible for timely reporting of service data to include timesheets, forecasts, service reporting and monthly updates for the region.
Responsible for all day-to-day operations that pertain to the respective field service region.
**What you need**:
Bachelor’s degree from an accredited institution in a business-related discipline or equivalent job experience.
At least eight years of work experience, including a minimum of three years of leadership, field service, or related experience in the medical field
Must possess outstanding interpersonal, organizational, communication and negotiation skills.
**About Stryker
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