Customer Service Representative

6 months ago


Waterdown, Canada CARSTAR Waterdown Full time

**Responsibilities**:

- Inspect qualified vehicles and write damage appraisals.
- Responsible for handling all appraisals, work authorizations, repair orders, supplements and warranties when dealing with the customer, striving to maintain and improve closing ratio for the company.
- Follow up on customer appraisals, in order to increase closing ratio; also can develop and implement follow-up program on appraisals.
- Ongoing communication with adjuster, production staff and customer regarding repair status.

Administration of RO Package
- Ensure all parts are ordered correctly and in a timely fashion
- Ensure customer authorization is received from owner before proceeding with parts order
- Parts ordering and back orders are documented in the file

Experience/Skill Requirements
- Knowledge of products used in Facility.
- Functional/Technical Knowledge:

- Management Software (Mitchell and/or Summit) - INTERMEDIATE
- Microsoft Office Software (Word, Excel, Outlook) - INTERMEDIATE
- Estimating Software (Audatex and/or Mitchell) - INTERMEDIATE

Specialized Training, An asset:

- ICAR a plus
- WHMIS
- First Aid

Skills & Abilities Required:

- Work independently without close supervision
- Flexible/adaptable to constant change
- Strong tact and diplomacy; ability to interact with all levels of personnel
- Highly organized, analytical and motivated; ability to handle multiple concurrent assignments
- Ability to prioritize, organize and plan work under own initiative
- Strong communication skills (written and verbal)
- Decision making, delegation skills, leadership ability

**Salary**: $20.00-$24.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person



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