Customer Service Manager

6 months ago

Mississauga, Canada Gate Gourmet Full time

We’re looking for motivated, engaged people to help make everyone’s journeys better.
Essential Duties and Responsibilities:

- Represents assigned customer interests within the unit
- Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations
- Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.
- Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.
- Ensures supply chain/purchasing has current up to date data and support purchasing requirements.
- Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.
- Communicates the customer goals and represents the customer interests to the local GGI team.
- Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.
- Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.
- Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).
- Owner of T-minus schedule to facilitate changes and bringing all departments together for success.
- Maintains a professional appearance at all times. Treats the customer with dignity and respect.
- Full knowledge of any customer specific requirements in Service Agreement and delivers. (pages 3&4)

Communication
- Daily reconciliation of delays and communications need activities as required.
- Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc., from previous day. Drives root cause analysis.
- Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management.
- Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.
- Weekly inventory status checks.
- Cycle change t-minus chart ownership for airline(s) assigned.
- Interface with commercial team on weekly/monthly basis
- Responsible for all customer communications, conflict resolution, and compliance on customer deliverables.
- Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.

Coordinate all menu presentations with customer
- Confirm spec issued between all depts. ASG, Chefs, production depts., pricing, etc.
- Room properly set up for guests include tent cards for all menu items, include tasting needs.
- Setup of spec reference for review or questions.
- Food and beverage coordination with production depts.
- Coordination of customer visit to the units. Coordinate tours, arrival times, departure times, transportation if needed.

Inventory Management
- Ensures customer inventory sheet to be current and up to date par levels.
- Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change.
- Provides customer feedback to help customer reduce costs through inventory management.
- Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory.
- Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented

Quality
- Assist internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).
- Compares FACs against goals.
- Ownership of CSI and drives the process as outlined in GG policy and procedures

Cost Management
- Weekly documented billing checks to ensure items billed.
- Monthly service order review to ensure all service items captured and aligned with CXP and Sales Force

Targets
- Manages to a customer-specific set of KPI’s - reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM
- Annual (or quarterly) customer feedback survey on each aspect of the role - communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit)

**Education**:

- High School Diploma or GED required with commensurate work experience
- Associates degree or diploma from a university or college preferred


Work Experience:

- Minimum 3 years of account/project management experience
- 3 years of experience in sales, marketing or customer service

  • Automotive Service Advisor

    3 months ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Automotive Service Advisor

    5 months ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Dispatcher/customer Service Representative

    2 months ago

    Mississauga, Canada Toronto Appliances Service Ltd. Full time

    *Job Summary* As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. You will be the primary point of contact for customers, handling inquiries, resolving issues, and coordinating with internal teams to meet customer needs. *Responsibilities* - Utilize knowledge of...

  • Service Manager

    1 week ago

    Mississauga, Canada Wilcox Door Service Inc. Full time

    **Job Posting: Service Manager**: - Wilcox Door Service Inc._ Are you an experienced and proactive leader ready to oversee a high-performing service team? Wilcox Door Service Inc., a trusted name in industrial door and dock solutions, is looking for a skilled **Service Manager** to lead our service operations, ensure customer satisfaction, and drive...

  • Account Manager

    6 months ago

    Mississauga, Canada Berg Industrial Service Full time

    We currently have a permanent opportunity for an Account Manager, reporting to the Service Sales Manager. This position will be based out of our Mississauga, ON location. If you are entrepreneurial, want to contribute to the success of a growth focused company, and a team player that thrives on challenges in a fun, fast paced environment, this is the...

  • Customer Service Manager

    2 months ago

    Mississauga, Canada Fuzion Flooring Full time

    **Fuzion Flooring - Customer Service Manager (FULL TIME)** **Reporting to - Vice President, Operations** **Fuzion Flooring** is a North American distributor of luxury flooring with its head office in Mississauga, Ontario. At Fuzion, we are committed to going beyond expectations to offer a product, service and experience start-to-end. We are: -...

  • Accounting Assistant

    5 days ago

    Mississauga, Ontario, Canada SOS Customer Services Inc. Full time

    SOS Customer Services Inc. is seeking an experienced Accounting Assistant to join our team in a permanent position.We are offering a competitive salary of $45,000 per year.Job Description:The successful candidate will be responsible for preparing general ledger and journal entries, managing accounts receivable and payable, and performing bank...

  • Customer Service Manager

    4 weeks ago

    Mississauga, Ontario, Canada 1st Call Industrial Ltd. Full time

    Job Title: Customer Service SupervisorAt 1st Call Industrial Ltd., we are seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key...

  • Customs Coordinator

    3 months ago

    Mississauga, Canada RIGHT SERVICE RIGHT CHOICE Full time

    **Reports to**: Operations Manager **Employment Type**: Full-Time **Job Summary**: The Customs Coordinator is responsible for overseeing the customs department, ensuring accurate preparation and clearance of customs documentation, and managing all aspects of international shipment compliance. This role involves coordinating with customers, drivers, and...

  • Customer Service Manager

    2 months ago

    Mississauga, Canada UN-NAMED Full time

    **Job Overview** **Duties & Responsibilities** - Oversee the tasks performed by the Customer Service / Warranty Support staff - Interact directly with Curtis customers to handle consumer warranty claims and issues - Develop and maintain customer service policies and procedures. - Oversee the outsourced contact center achievements and maintenance of agreed...

  • Customer Service Manager

    5 days ago

    Mississauga, Canada Qualitrol Full time

    **This is an outstanding place to work!** It all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day trying to make the organization a little better than it was the day before. We ask the tough questions and push each other to be courageous....

  • Customer Service Manager

    3 days ago

    Mississauga, Ontario, Canada Alt Hotel Toronto Airport Full time

    We are seeking a highly skilled Customer Service Manager to join our team at Alt Hotel Toronto Airport.The ideal candidate will have a strong background in customer service and hospitality, with experience managing teams in fast-paced environments. This role requires excellent communication and problem-solving skills, as well as the ability to work under...

  • Accounting Assistant

    5 days ago

    Mississauga, Ontario, Canada SOS Customer Services Inc. Full time

    About the RoleWe are seeking an experienced Accounting Assistant to join our team at SOS Customer Services Inc. as a Financial Data Specialist. This is a permanent, part-time position with 16 hours per week.As an Accounting Assistant, you will be responsible for maintaining accurate financial records, preparing general ledger entries, and managing accounts...

  • Manager - Customer Service

    5 months ago

    Mississauga, Canada National Bank of Canada Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure the **two branches in Mississauga (**Britannia and Eglinton East - **03411 and...

  • Customer Service Operations Manager

    6 days ago

    Mississauga, Ontario, Canada PARAM INDUSTRIES Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Operations Manager to join our team at Param Industries.About the Role:This is a full-time position responsible for overseeing customer service operations and ensuring seamless delivery of services to customers.The successful candidate will be responsible for coordinating activities with other...

  • Customer Service and Account Manager

    1 month ago

    Mississauga, Ontario, Canada Randstad Full time

    Unlock Your Potential as a Customer Service and Account ManagerWe are seeking a dynamic and confident individual to join our high-functioning team at our Mississauga East facility. As an Account Manager, you will have the opportunity to apply your customer service skills to help your customers achieve their goals.Key Responsibilities:Apply customer service...

  • Customer Service and Account Manager

    4 weeks ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    Job Title: Customer Service and Account ManagerWe are seeking a highly skilled and experienced Customer Service and Account Manager to join our team at Randstad Canada.Key Responsibilities:Be the primary point of contact for a dedicated book of clients, providing exceptional customer service and support.Work collaboratively with other departments to bring...

  • Customer Service Manager

    5 months ago

    Mississauga, Canada McCormick Canada Full time

    You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team. McCormick employees - all 14,000 of us across the world - are what makes this company a great place to work. We are looking to hire an Customer Service...

  • Customer Service Manager

    2 weeks ago

    Mississauga, Ontario, Canada Sharma Wealth Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representatives Supervisor to join our team at Sharma Wealth. As a key member of our customer service team, you will be responsible for supervising and guiding a team of customer service representatives to ensure excellent customer service delivery.Key ResponsibilitiesSupervise and Train Team...

  • Customer Service

    16 hours ago

    Mississauga, Canada Unisync Group Limited Full time

    Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of...