Service Advisor
6 days ago
**WHO WE ARE**:
As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.
JJE is a leading manufacturer of code vacuum equipment under the Westech Vac Systems brand. JJE and Westech also share a sense of pride in our work, our employees’ development and success, and building exceptional lifetime relationships with our customers.
JJE is a dynamic and growing organization, focused on maintaining an “employer of choice” culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.
**JJE is a proud subsidiary of Federal Signal Corporation.**
**___________________________________________**
**SERVICE ADVISOR**
**LOCATION**:Calgary, AB**
**TYPE**:Full-Time**
**SUMMARY**:
The Service Advisor will be focused on providing administrative support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.
**POSITION REQUIREMENTS/QUALIFICATIONS**:
**_Education/ Certification: _**
- High School Diploma, GED or equivalent
- Valid driver’s license with a clean driver’s abstract
**_Experience: _**
- 3+ years’ experience in a Service Advisor role or related administrative/ customer service position
- Experience preparing quotes and opening/ closing work orders
- Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
- Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
**_Skills: _**
- Ability to work within a fast-paced environment
- Ability to organize, multitask and plan work efficiently
- Positive and collaborative attitude
- Good verbal and written communication, with strong customer service skills
**POSITION RESPONSIBILITIES**:
- Open and close work orders in alignment with internal procedure timelines
- Prepare quotes
- Edit and update all work orders to ensure 100% capture of all billable items
- Provide unit history to the service department for incoming repairs
- Assist with Shop scheduling to ensure optimal efficiency and customer service
- Work with factory representatives to ensure customer downtime is minimized
- Conduct shop walkthrough’s with Service Manager to capture real time status updates
- Prepare and submit bi-weekly Payroll reports
- Work with the accounting department to ensure customer accounts are in good standing
- Ensure on-time billing for all customers
- Maintain MTO files and ensure all documentation is in compliance
- Process warranty claims
- Resolve and/or escalate customer concerns and maintain positive customer relations
- Assist with Parts department as required
- Completed additional tasks as assigned
**SAFETY DUTIES & RESPONSIBILITIES**
**Employees must**:
- work in compliance with the appropriate safety legislation/regulations/safety policies
- report any known workplace hazard or safety violations
- cooperate with their workplace’s Safety Committee or health and safety representative
- use any safety equipment, protective devices or clothing required
- not remove or make ineffective any protective device required by the Company or by the regulations.
**WHY WORK AT JJE?**
- Talented, dedicated and passionate team to work with
- Exceptional best-in-class products and service offerings for our customers
- Market-competitive compensation package with annual increase opportunities
- Robust Group Benefits that are 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
- Paid Personal Days
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
- Employer Matching Retirement Savings Plan
- Federally recognized as a certified Employment Equity organization
- Member of multiple provincial safety programs and COR certified
- Our Core People Values: _Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition _
- __________________________________________
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
- _______________________________________
-
Automotive Service Advisor
4 months ago
Calgary, Canada Dalhousie auto service Full time**Job Summary** As a Service Advisor, you will be the primary point of contact for customers requiring vehicle maintenance or repairs. Your role is crucial in ensuring customer satisfaction and facilitating smooth communication between customers and the service department. **Responsibilities**: - Interact with customers to determine their vehicle service...
-
Service Advisor
4 months ago
Calgary, Canada CMP Auto Chevrolet Cadillac Calgary -AB Full time**Are you an Automotive Service Advisor that enjoys working in a fast paced, busy environment. Enjoys working as part of a team and providing our clients the best experience. **Look no further as CMP Automotive has the opportunity for you! The Service Advisor we are seeking will be; a team player with a focus on customer experience, will have strong...
-
Service Advisor
2 months ago
Calgary, Canada Porsche Centre Calgary Full time**Join Our Team at Porsche Centre Calgary!** Are you passionate about luxury vehicles and delivering top-notch customer service? Porsche Centre Calgary is growing, and we’re looking for an exceptional **Service Advisor** to be the face of our Service Department! As a Service Advisor, you’ll play a key role in creating a seamless service experience for...
-
Service Advisor
6 months ago
Calgary, Canada Silverhill Acura Full timeAs a key member of the **Silverhill Acura** team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and to guide the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is...
-
Service Advisor
7 months ago
Calgary, Canada Valentine Volvo Full time**Summary** The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor...
-
Service Advisor
2 days ago
Calgary, Canada Valentine Volvo Full time**Summary** The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor...
-
Service Advisor
7 months ago
Calgary, Canada AutoCanada Inc. Full time**Service Advisor** **Crowfoot Hyundai** **Calgary, AB** We are looking for** **an experienced **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our...
-
Service Advisor
7 months ago
Calgary, Canada AutoCanada Inc. Full timeWe are looking for** **an experienced **Service Advisor** who is passionate about delivering exceptional customer experience to join our exceptional service team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their...
-
Service Advisor
4 months ago
Calgary, Canada AutoCanada Inc. Full time**Service Advisor** **Northland Volkswagen** **Calgary, AB** Northland Volkswagen are looking for a friendly and motivated Service Advisor who is passionate about delivering an exceptional customer experience! If you are a reliable team player who thrives in a fast paced and fun work environment, keep reading! **What’s in it for you?** - A friendly and...
-
Service Advisor
4 months ago
Calgary, Canada OK Tire Full timeAt OK Tire we are passionate about our business and our customers. We strive to build a reputation as an honest, knowledgeable, and dependable automotive service business. Creating trustworthy relationships with our customers by being accountable for our work. We provide a unique service experience by being passionate about our jobs and fun to do business...
-
Service Advisor
2 months ago
Calgary, Canada German Car Specialist Ltd. Full timeAs the primary contact for our customers this important role ensures a high level of customer satisfaction and retention. You will contribute to the operational effectiveness of our service business by warmly greeting customers, understanding how they use their automobile and their requirements, managing their expectations, advising on recommended repair...
-
Service Advisor
1 month ago
Calgary, Canada Ward Tirecraft 106 Full time**Job Summary** Ward Tirecraft 106 is looking for an experienced and proactive **Service Advisor** to join our team. This critical role ensures seamless operations on the truck pad, efficient scheduling, and top-notch service delivery for our valued customers. **Responsibilities** - **Truck Pad Operations**: Oversee tire services and maintain smooth...
-
Service Advisor
3 months ago
Calgary, Canada Forma Motors Inc. Full time**Job Summary** **Responsibilities** - Greet customers promptly and professionally upon arrival. - Assess customer needs and provide recommendations for automotive repairs and maintenance. - Communicate effectively with technicians to relay customer concerns and service requirements. - Prepare accurate estimates for services and repairs, ensuring...
-
Service Advisor
3 months ago
Calgary, Canada New West Truck Centres Full time**Why Work Here** New West Truck Centres has access to the latest diagnostic tools and equipment. Surround yourself with certified technicians who specialise in Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. **Treated Well.** Your direct manager, foreman and lead hands are well-respected...
-
Service Advisor
1 month ago
Calgary, Canada Tirecraft Braeside Full time**Overview** **Responsibilities** - Greet customers promptly and professionally, ensuring a positive first impression. - Assess customer needs and provide recommendations for automotive repairs and maintenance services. - Utilize strong customer service skills to build rapport with clients and address their concerns effectively. - Upsell additional services...
-
Service - Advisor
9 months ago
Calgary, Canada The Jim Pattison Auto Group Full timeWe have a great career opportunity for you to join Canyon Creek Toyota as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. - Manufacturer...
-
Automotive Service Advisor
3 weeks ago
Calgary, Canada Wheaton Honda West Full time**Are you a Service Advisor with a proven track record of exceptional customer service and maintaining high CSI? Honda West has an opening for an experienced Service Advisor.** - A proven track record as a Service Advisor in an Automotive Dealership. - Great customer service skills - the ability to listen, empathize, and speak to customers in a positive,...
-
Service Advisor
1 week ago
Calgary, Canada Renfrew Chrysler Full timeRenfrew Chrysler is currently looking to add a qualified Automotive Service Advisor to our team. At Renfrew Chrysler, we are more than just a dealership, we are passionate about our product and take pride in the quality of our work. If you share our passion for delivering a world class customer experience, we would like to hear from you. As an experienced,...
-
Service Advisor
4 months ago
Calgary, Canada Advantage Ford Full timeThe Wood Automotive Group, one of Alberta's largest automobile retailers for 40 years, is offering an exciting opportunity for a professional Service Advisor to join our team at Advantage Ford! **About the Service Advisor position**: **Responsibilities (but not limited to)**: - Greet incoming customers and generate work orders as per repair order - Check...
-
Service Advisor
7 months ago
Calgary, Canada Country Hills Chrysler Dodge Jeep Ram Full timeCountry Hills Chrysler is the newest dealership up north in the country hills area. With a brand-new facilty that is welcoming new customers, we are looking for additional service advisors to join the team! As a Service Advisor, you are the professional “manager” of the entire customer-oriented service process. You set the standards for customer...