IT Field Services Technician

6 months ago

Calgary, Canada CBI Health Full time

**IT Field Services Technician**

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins.

**About this opportunity**

The IT Field Services Technician will be responsible for providing hands-on technical support to our remote Home Health and Rehabilitation Clinic sites.

This role includes the support for both hardware and software, as well as project management capabilities. The IT Field Services Technician ensures that seamless and efficient operations of our IT infrastructure at the site level, while supporting our staff in achieving their objectives.

**Take an inside look at what you’ll do each day**:

- Travel to remote sites to perform routine maintenance, installations, and troubleshooting.
- Provide onsite IT support at field locations by resolving technical issues related to hardware, software, and network systems.
- Collaborate with the central IT team to implement IT related projects and initiatives pertaining to renovations, acquisitions and internet rollout, etc.
- Ensure compliance with IT policies and procedures across all sites.
- Assist in the management of IT assets, including deployment, tracking, and decommissioning.
- Provide training and guidance to end-users on IT best practices and system usage.
- Assist the ServiceDesk team with general ticketing inquiries by responding promptly to IT support tickets and providing timely solutions.
- Document all actions and report on service performance metrics.
- Coordinate with the Manager, IT Field & Vendor Services for effective and timely execution of projects and support issues.
- Stay updated on new technology and suggest improvements to existing IT processes and infrastructure.

**Here’s what you’ll need to be successful**:

- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 5 years of experience in an IT support role, preferably with experience in remote site support.
- Proficient in troubleshooting hardware and software issues.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and interpersonal skills.
- Willingness to travel extensively to remote sites.
- Valid driver’s license and functioning vehicle

**What CBI Health offers you**
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Hybrid working environment
- Supports work-life balance and focus on quality of life

**About Us**

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of **Canada’s Best Managed Companies** for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

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