Csr (Customer Service Representative)

7 months ago


Etobicoke, Canada NANAK REALTY SERVICES INC. Full time

Job Overview:
**Duties**:

- Connect with Potential customers, and build rapport
- Build customer relatinoshipt and appointment setting
- Act as Front end sales representative for the company
- Assist customers with information, inquiries, solving and directing issues
- Upsell products and services to customers when appropriate
- Resolve customer complaints in a professional manner
- Perform data entry and maintain customer follow up notes accurately
- Analyze customer feedback to improve service quality

Qualifications:

- Excellent phone etiquette and communication skills
- Must have Strong sales skills with the ability to upsell products
- Canadian customer service experience in office setting is plus
- Knowledge or experience in Real Estate/Mortgage field is big asset
- Proficient in English; fluency in Hindi/Punjabi is plus
- Prior experience in customer service or sales field is Must
- Ability to communicate effectively and empathetically with customers

**Job Type**: Part-time

Pay: $16.55-$19.00 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Etobicoke, ON M9W 5X1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer service & relationship management: 2 years (required)
- Outbound calling and sales: 2 years (required)
- Business development: 2 years (required)

Work Location: In person



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