Customer Service Representative

5 months ago

Etobicoke, Canada Clutch Technologies Inc. Full time

**About Clutch**:
We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guaranteeand that's just the beginning.

Named two years in a row to the _Globe & Mail's_ list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50 and Fast 500 lists, we're looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

**About the role**:
Clutch is looking for a **Customer Service Representative (CSR)** to be the voice for an online car buying experience. This is a fantastic opportunity to join a rapidly growing team and create a huge impact
- Please note this role requires you to have both Saturday and Sunday availability. The shifts for weekdays and weekends are from 11am to 7pm, and possibly from 1pm to 9pm depending on capacity._

**What you'll do**:

- Educate customers on the Clutch process and help them take their first steps in buying/selling a car.
- Take notes and update all the relevant information and details about customer interactions in our CRM.
- Provide information on all of the ancillary products and services that Clutch provides to ensure they are aware of all the ways they can protect their vehicles.
- Collaborate with multiple functions to ensure a smooth all-around experience.
- A major part of this job is to communicate how kick-ass Clutch is and how different buying/selling a car with Clutch is. We want people who are as excited about buying/selling a car online as we are

**What we're looking for**:

- You should be comfortable in a fast-paced environment and able to juggle a large number of customers & systems at a time
- You are passionate about sales/customer service and asking probing discovery questions to arrive at the best possible vehicle suggestion for a customer and their needs
- Customer service or sales experience is a plus
- Passion for cars is a plus
- Stoked about disrupting and redefining an age-old industry and a drive to win
- Self-starter attitude
- Attention to detail and a high level of organization

**Why you'll love it at Clutch**:
Autonomy & ownership
- create your own path, and own your work
- Competitive compensation and equity incentives
- This role offers a base compensation
- Health & dental benefits

Please note this role** is on-site** in Etobicoke (not hybrid), you must be comfortable working on-site.

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