Program Assistant

6 months ago

Edmonton, Canada Edmonton Southside Primary Care Network Full time

**Edmonton Southside Primary Care Network - Program Assistant - Groups**

The Edmonton Southside Primary Care Network was the first PCN in Alberta. Over the past 17 years, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Each member of our team of healthcare providers plays a specific role in improving, coordinating, and delivering primary health services.

Our Vision is “to be the trusted cornerstone of a healthy community”. Our employees are exceptional and describe their colleagues as respectful, passionate, collaborative, and dedicated. Now’s your chance to join our amazing team of health care professionals as we lead in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers. We are currently seeking an experienced, **Program** **Assistant - Groups **to join our team

**Position Overview**:
The Program assistant falls under the supervision of the Central Office Administrator Lead and provides support to the groups portfolio for the administration team for the Edmonton Southside Primary Care Network. The Program Assistant also provides back-up support to the Administrative Assistants by performing a range of administrative duties.

**Key Roles and Responsibilities**:

- Key contact for all ESPCN group planning
- Supports healthcare group programing including:

- Facilitator and facility scheduling
- Administrative support for the workshops including mail out of packages and maintaining participant records, maintaining program resources
- Registration and management of participants
- Create the EMR templates for all programs and entering clinician facilitator schedules
- Program data evaluation for ongoing improvement for program delivery
- Maintain appropriate databases for tracking and evaluation of group programs
- Managing communication about program offerings with internal and external stakeholders
- Calendar management for facilitators and guest speakers for programs
- Provide program and schedule tech support as required
- Performs other related duties as required, including coverage for the Team Lead
- Provides back up support to other Administrative Assistants in the PCN
- Courteously meets and greets all visitors to the PCN
- Answers telephone calls and inquiries. Obtains and provides the required information or refers to other staff members
- Completing administrative duties in the PCN’s office Electronic Medical Record
- Respond to inquiries from the public
- Provides administrative support to Network staff
- Organizes and maintains patient and provider resources
- Maintains confidentiality on all matters pertaining to clients

**Experience, Skills, and Qualifications**:

- Diploma related to public health, recreation and wellness or social sciences is an asset
- Experience in general administrative duties including data collection, preparing routine correspondence and general office procedures
- Preference given to those with healthcare experience and/or experience using Healthquest Electronic Medical Records
- Exceptional computer skills, including Microsoft Office 365, Teams, Excel, Word, Outlook and Zoom
- Knowledge of medical terminology an asset
- Excellent interpersonal and customer service skills
- Outstanding organizational and communication skills, both written and oral
- Understand the Alberta privacy laws and act according to those laws
- Should behave responsibly, be accountable and have excellent, problem solving/critical thinking skills
- To support the vision and mission of the Primary Care Network

**Why Work for Us?**

Employees of the ESPCN enjoy a competitive salary and benefits package, which includes health, dental and vision benefits, flexible spending account, eligibility to contribute to our group RRSP and TFSA plans and receive an employer match, generous vacation and personal time off allowances, and education days as well as professional development opportunities. The ESPCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.

**How to Apply?**

**Job Types**: Full-time, Permanent

**Salary**: $25.86-$31.45 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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